Bill McKenzie Gardens Reviews – Aged Care Home in Page, ACT

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About

RSL LifeCare Bill McKenzie Gardens is an inviting residential community for 137 seniors who enjoy our wonderful homelike environment and extensive garden courtyards. We have a dedicated team of registered nurses and care staff 24 hours a day, freshly cooked homelike meals made daily on site by the head chef ensuring balanced, nutritious choices. The care provided is tailored to meet the needs of the individual and cover all aspects of activities of daily living (personal hygiene, grooming, nutrition, etc), clinical care, along with a suite of lifestyle & wellbeing activities. Our memory support unit accommodates those seniors how may benefit from a more specialised safe & supportive dementia care service.

Accommodation

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Cottage 1
Availability needs confirmation
Refundable deposit (RAD)
$725,000
Daily payment (DAP)
$167.45/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 12.25m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
15 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Cottage 2
Availability needs confirmation
Refundable deposit (RAD)
$725,000
Daily payment (DAP)
$167.45/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 12.25m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
12 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Cottage 5
Availability needs confirmation
Refundable deposit (RAD)
$725,000
Daily payment (DAP)
$167.45/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 12.25m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
10 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.

View all 10 room types

Services and specialties

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Care & support

Care options and specialist support offered at this home.

Care types

Permanent
Respite

Health support

Dementia

Life at the home

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Food & dining

Breakfast: fresh
Lunch: fresh
Dinner: fresh

Prepared on site100%

This facility$12/day

Sector average$16/day

Food spend per resident

Amenities & facilities

GazeboGardens And LandscapingHerb Or Vegetable GardenChef Prepared MealsLeisure FacilitiesDementia And Memory SupportDietitian Or NutritionistActivities And EntertainmentLifestyle ActivitiesOn Site HairdressingEnsuite BathroomOverbed TableBedside TableLounge AreasNurse Call SystemSecurityShared Bathroom

Quality & staffing

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Government ratings

Overall government rating

Quality standards

Registered nurse coverage

This facility24h 0m

National average23h 51m

Meets RN coverage target

Reporting month: June 2026

Occupancy

Reported occupancy91-100%

Feedback summary

Reporting period: 2024-25

Complaints received about

Physical environment (including cleaning)
Staff behaviour/conduct
Clinical care

Improvements identified in

Medication management
Staff training/skills/qualifications
Goods and equipment (including technology)

Location

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Address

23 Burkitt StreetPage ACT 2614

Directions

Reviews

3.4out of 5

28 ratings

Some reviews were originally published on Google.

28 reviews

Mylie T.

3 months ago

My neighbour phoned this nursing home for advice on a specific issue. Their name, phone number and details of that issue were taken by reception with a promise of a call back within an hour . That was five days ago, they are still awaiting a return call, and have now spoken with another nursing home.

Sonam G.

5 months ago

Lovely,Friendly and beautiful place for resident

Helen

7 months ago

My Mum has at BMG for over 3 years. She has dementia and mental illness. This has been the best decision we made for her. She has a comfortable room opening on to a lovely garden. The facility always looks and smells clean. The food they provide is fantastic and has a lot of variety. She is attended to all day with whatever she needs. But best of all the nursing and care staff are first rate and I am always so grateful to their kindness and patience. They call me without hesitation to give me updates whether good or bad. I couldn’t recommend it more highly.

Bibek P.

a year ago

Rated 1 out of 5.

Sangi P.

a year ago

Rated 5 out of 5.

Anne A.

a year ago

Very disappointed as my Mum was there for one year 2023-24 and from day one there were always issues. Staff really not trained as my mum had infections due to carers not wiping her down properly after the shower. Carers were not fluent in English. A few falls, where carers are not around. Infection control not properly adhered to, left faeces on her slippers and went into her bathroom to wash them down in her bathroom basin. Clearly do not understand dementia, she was always lonely. Covid was not managed well in the facility. Took my mother home to care for and she is flourishing. Aged care is not what it should be. I would definitely not recommend this facility. Communication from management, care manager and carers need serious work and you know as there have been several facility managers within the year. If I didn't take my mum out I believe she wouldn't be around, the care factor needs serious work. I was visiting my Mum everyday and did the carers job as I made sure she was ready for bed, helped her with personal care. Facility said we have plenty of staff, this was not the case otherwise I wouldn't of done what I did. Too many issues to list. Buyer beware of this facility.

Janti

2 years ago

Rated 5 out of 5.

Kaitlyn F.

2 years ago

Rated 1 out of 5.

Kaitlyn F.

2 years ago

Really disappointed by your lack of care and basic hygiene standards for my grandmother. Really unacceptable leaving mouldy juice in her room for days, not changing her clothes for days on end and not brushing her teeth resulting in tooth decay and teeth being pulled out due to that damage. Don’t use this “care facility” for your loved ones.

4 years ago

Rated 5 out of 5.

Showing 10 of 28 reviews