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578 Poole Street, Albury NSW 2640
Deposits (RAD) $504,000 to $600,000
Daily payments (DAP) $116.40 to $138.58 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
With panoramic views of the town and its rural surrounds, Mercy Place Albury offers you a warm, welcoming home which fosters both independence and companionship. Enjoy the comfort of bright rooms equipped with ensuite facilities designed to maximise safety and independence, as well as a diverse menu of freshly cooked, nutritious meals that cater to specific dietary requirements. Share quality time with family and friends in the communal outdoor living, activity areas and dining rooms or visit our chapel for quiet reflection. You might also like to relax with a book from our visiting library service or find a quiet spot in the groves and glades of our garden.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Mercy Place Albury in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
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Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated March 2026
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Mercy Place Albury met 37 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $19 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Overbed table, Furnished room, Pleasant decor, Built in wardrobe
Mercy Health reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
578 Poole Street, Albury NSW 2640
Visits are by arrangement. Send an enquiry to arrange a time and Mercy Place Albury will reply to you.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 38 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Mercy Place Albury reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
578 Poole Street, Albury NSW 2640.
Next step
Send an enquiry. There’s no deposit or fee to enquire, and the home replies through My Caring Guide.
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