BaptistCare Maranoa Centre - Alstonville Reviews – Aged Care Home, NSW

BaptistCare Maranoa Centre - Alstonville Reviews – Aged Care Home, NSW | My Caring Guide

Rooms and prices

Room types at BaptistCare Maranoa Centre - Alstonville

These are room types, not confirmed vacancies. Ask the home which rooms are free right now.

Room typeSizeBathroomRefundable deposit (RAD)Daily payment (DAP)

Premium companion roomShared room + shared bathroom · 2 people19 m²Shared$410,000$94.69 a day

ClassicSingle room + ensuite · 1 person18 m²Ensuite$500,000$115.48 a day

Superior secure roomSingle room + ensuite · 1 person19 m²Ensuite$590,000$136.27 a day

Superior roomSingle room + ensuite · 1 person19 m²Ensuite$590,000$136.27 a day

Deluxe roomSingle room + ensuite · 1 person26 m²Ensuite$660,000$152.43 a day

Premium roomSingle room + ensuite · 1 person26 m²Ensuite$680,000$157.05 a day

RAD $410,000
DAP $94.69 a day
Premium companion room
- 2 people
- 19 m²
- Shared bathroom
RAD $500,000
DAP $115.48 a day
Classic
- 1 person
- 18 m²
- Private ensuite
RAD $590,000
DAP $136.27 a day
Superior secure room
- 1 person
- 19 m²
- Private ensuite
RAD $590,000
DAP $136.27 a day
Superior room
- 1 person
- 19 m²
- Private ensuite
RAD $660,000
DAP $152.43 a day
Deluxe room
- 1 person
- 26 m²
- Private ensuite
RAD $680,000
DAP $157.05 a day
Premium room
- 1 person
- 26 m²
- Private ensuite

Prices as the facility states them. Confirm current prices and fees with the facility.

About the home

BaptistCare Maranoa Centre is an aged care home in Alstonville NSW and located a short distance from Ballina and Lismore. Our lush rainforest patch has over 30 species of established rainforest trees, including a Moreton Bay Fig tree where many people love to rest and read. Maranoa Centre aged care home provides 90 beds for residents across all levels of care, including dementia care and respite care services. All rooms include either a private courtyard, balcony, en-suite bathroom and other added extras to ensure you live in premium comfort. Our Key to Me program makes time for meaningful conversations between our staff and residents – so we can really discover the stories that have made you who you are today.

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at BaptistCare Maranoa Centre - Alstonville in the 2026 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 67% · Most of the time 33% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 78% · Most of the time 22% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 56% · Most of the time 39% · Some of the time 6% · Never 0%95 in 100
Do you get the care you need?Always 72% · Most of the time 28% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 50% · Most of the time 33% · Some of the time 17% · Never 0%83 in 100
Are you encouraged to do as much as possible for yourself?Always 61% · Most of the time 22% · Some of the time 17% · Never 0%83 in 100
Do staff explain things to you?Always 50% · Most of the time 22% · Some of the time 28% · Never 0%72 in 100
Do you like the food here?Always 17% · Most of the time 56% · Some of the time 28% · Never 0%73 in 100
Do staff follow up when you raise things with them?Always 33% · Most of the time 44% · Some of the time 22% · Never 0%77 in 100
Are staff kind and caring?Always 72% · Most of the time 28% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 72% · Most of the time 11% · Some of the time 17% · Never 0%83 in 100
How likely are you to recommend this residential aged care home to someone?94 in 100

Reviews from families and visitors4.1from 15 reviewsRead the reviews

4.1out of 5

15 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Food and catering
Choice and dignity (including lifestyle and activities)
Staff training/skills/qualifications

Most complaints were about

Choice and dignity (including lifestyle and activities)
Communication and consultation
Physical environment (including cleaning)

The main improvements made were in

Medication management
Clinical care
Communication and consultation

Some reviews were originally published on Google.

15 reviews

Rosa G.

27 June 2026

My mother has recently entered Maranoa after being in a nursing home that let's just say she wasn't cared for very well at all. To say that we as a family are happy with Maranoa Baptist is understatement. Reception are so helpful and friendly. The Nursing staff are amazing. Not just with mum, i have observed the love ,care and attention they give to all the residents. Even the cleaners,laundry staff and maintenance men are friendly and helpful. The whole place has a loving family feeling. After our last experience with the other nursing home we can finally relax and know our mother is in good hands. I would like to take this opportunity to thank each and every staff member at Maranoa for the wonderful care of our mother and how welcoming,friendly and helpful they are to us when we visit. Thank you for all that you do 💖 Warm regards, Rosa luvisi

Milagros H.

4 July 2025

Rated 5 out of 5.

Alan A.

30 May 2024

If i could give it 0 star i would. I definitely don’t recommend it to anyone, the way they treat their staff and residents is disgusting. the staff have 0 care to the residents as they say “we’re short staffed” Leaving a poor lady in her blood all day even though the staff put fresh clean bed sheets on the lady’s bed. i would recommend putting cameras in your loved one rooms as you have no idea what happens behind closed doors, registered nurse (RN) is even as hopeless and dont care even if you tell them multiple times!! If you see this get your loved ones out you would be doing yourself a huge favour .

Ritwika C.

1 April 2023

Rated 1 out of 5.

Lee M.

26 July 2022

Rated 4 out of 5.

Devang P.

26 July 2022

Rated 5 out of 5.

Cheryl D.

26 July 2022

Rated 4 out of 5.

Heather S.

1 January 2022

We loved the grounds the units,location so close to shopping centre,very friendly helpful management staff,we decided to settle here.

Blueant D.

26 July 2021

Rated 5 out of 5.

Gwenda M.

24 June 2021

I visited my Aunty and it is a lovely home to go to. Staff are lovely and very helpful. The accommodation is very airy and pleasant with each room having views to gardens.

Showing 10 of 15 reviews

Some reviews were originally published on Google.

15 reviews

Rosa G.

27 June 2026

Milagros H.

4 July 2025

Rated 5 out of 5.

Alan A.

30 May 2024

Ritwika C.

1 April 2023

Rated 1 out of 5.

Lee M.

26 July 2022

Rated 4 out of 5.

Devang P.

26 July 2022

Rated 5 out of 5.

Cheryl D.

26 July 2022

Rated 4 out of 5.

Heather S.

1 January 2022

We loved the grounds the units,location so close to shopping centre,very friendly helpful management staff,we decided to settle here.

Blueant D.

26 July 2021

Rated 5 out of 5.

Gwenda M.

24 June 2021

I visited my Aunty and it is a lovely home to go to. Staff are lovely and very helpful. The accommodation is very airy and pleasant with each room having views to gardens.

Showing 10 of 15 reviews

BaptistCare Maranoa Centre - Alstonville

At a glance

Where it does well8

Worth asking about2

Room types at BaptistCare Maranoa Centre - Alstonville

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit BaptistCare Maranoa Centre - Alstonville

Costs at BaptistCare Maranoa Centre - Alstonville

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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