KN
Kriti N.
26 June 2026Rated 5 out of 5.
Loading the aged care home
13-19 St Johns Avenue, Auburn NSW 2144
Deposits (RAD) $400,000 to $700,000
Daily payments (DAP) $92.38 to $161.67 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
IRT Berala on the Park Aged Care Centre is located in Western Sydney, within the leafy residential suburb of Auburn, close to shops, public transport and Auburn Hospital. Our modern aged care centre provides professional, personalised care with experienced staff and registered nurses on hand 24/7, ensuring you’re comfortable, well cared for and connected with family and friends. Our care centre offers a choice of elegantly designed private and shared suites, or the option to receive specialised dementia and palliative care in a secure environment. As a proudly multicultural community, we value and celebrate your cultural diversity and can’t wait to welcome you as you are. No matter your language, faith, preferred cuisine or cultural needs, we want you to feel right at home at IRT Berala on the Park.Want to find out more?For more information or to book a tour of our community, visit our website or chat to our friendly team on 134 478.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at IRT Berala on the Park in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. IRT Berala on the Park met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cook chill, and 47% of food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Cooling and heating, Overbed table, Ensuite bathroom, Built in wardrobe, Bedside table
Visit
Address
13-19 St Johns Avenue, Auburn NSW 2144
Visits are by arrangement with the home. Call IRT Berala on the Park to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 53 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. IRT Berala on the Park reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
13-19 St Johns Avenue, Auburn NSW 2144.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
I saw the care workers pull my grandfather up the bed by his shirt and pants. I think staff should use slide sheets to prevent damage to the residents' skin.They used wipes to clean the feces off the fitted sheet instead of replacing the bed linens.
My father is still today in this nursing home IRT Berala on The Park we put him here for respite and he decided to stay yes there were a few things that we had to address with the home but majority of the time they have been wonderful Kept me up to date when my Dad was really sick and really looked after him especially Minh RN level 3 🙏❤️ and so many other beautiful staff members I can't complain but when we did they saw to it straight away I've spoken to alot of other people who's parents are in other homes and there are even worse or similar issues even in our hospitals we can add to the list nowhere is going to be perfect as we love them very much but unfortunately they can't have 1 x staff member with dad 24/7 and I can't look after him 24/7 as we as family members would love ...my family and I am very grateful for the care they have provided and still provide for my Dad Thankyou IRT ❤️
Here's an outline for their Aged Care Quality Audit... I'm hoping theyve done something about it since my mother died, but... How could I really know if they have? * We requested documents. The team's concern was whether we understood the information or not and wanted to throw in a meeting during paid work hours. As patronising as that was, we just needed something tangible, which I've had to explain time and time again. * Management could be more engaging. One delegated the complaint to the person I was complaining about! * While I was there, I caught a cohort of nurses on their phones cooped up in reception. I wonder if I hadn't called for help... Would my mum still be in the toilet for more than 20min? Is it appropriate to label a new resident "non-compliant" if they hadn't yet been effectively acquainted with the room, let alone a button on the wall? * They expected my brother to relay clinical information back to the rest of my family because they didn't have time to disclose the information to me too. But they had the time to engage in back and forth emails about their barriers and unsolicited education about what happens when the ambulance arrives... Thanks guys that's exactly what I needed 💯 * I wish complaints and concerns were met in a timely manner or at least as frequent as the defensive back and forth emails. * I observed micromanaging but the same management wasn't across the incident reports and even expected a paid worker who didn't witness the incident to read the report to the family. * Mum's care plan had another person's name on it and the medication swallowing preferences listed for my mum was incorrect. In summary, the work culture is... patronising and defensive, so reactive, they anticipate complaints before anything happens. They respond with barriers and difficulties with little to no solutions. Awkwardly I had to come up with a few to get them going. This is observed in management and it trickles down the organisation like a disease. Overall, much could be improved if the walls were down and they took the time... to listen. Until I see tangible proof of efforts to improve quality standards, this review stands in support of potential residents and their families.
Rated 5 out of 5.
Rated 3 out of 5.
Air quality in room is bad. Restricted window opening 12cm.......should be 30cm.....air conditioning not working.....air coolers are very noisy and don't cool the room properly......very unhealthy for resident and their visitors. DO SOMETHING ABOUT IT!!!! Suggestion a control for adjustment the actual room.
DO NOT SEND YOUR FAMILY MEMBERS HERE! Worst nursing home ever. Food is made in Wollongong and driven up, reheated once here. The staff are incompetent and extremely rude. Doesn’t help get the elderly up and out of bed. The elderly person kept falling out of bed so they placed a mattress on the floor and let her sleep there so that she wouldn’t fall anymore, only helped her once her family members spoke up.
Rated 5 out of 5.
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