KD
Ken D.
26 May 2026Rated 3 out of 5.
Loading the aged care home
148 North Creek Road, Ballina NSW 2478
Deposits (RAD) $374,000 to $685,000
Daily payments (DAP) $86.38 to $158.21 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Discover Bupa Ballina, a beautiful care home set in the scenic seaside town of Ballina on the North Coast of NSW. If you enjoy being outdoors, you’ll feel right at home at Bupa Ballina. We have tropical landscaped gardens great for strolling through, morning or afternoon, and a covered courtyard area with seating and BBQ area for your enjoyment. Indoors, we have a delightful range of communal areas, dining rooms and activity rooms complete with tasteful decorations and windows that bring in plenty of natural light. You will love spending time in our games room with a pool table, computer room and a well-equipped library. The home features a secure dementia support community for those with specialised care needs. For more information or to book a tour, please visit our website.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Ballina in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated August 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Bupa Ballina met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Ensuite bathroom, Overbed table, Furnished room, Bedside table, Built in wardrobe
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
148 North Creek Road, Ballina NSW 2478
Visits are by arrangement with the home. Call Bupa Ballina to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 19 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bupa Ballina reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
148 North Creek Road, Ballina NSW 2478.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 3 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
10/7/26: I wanted to write this additional review to acknowledge & thank Nikitha & Team from Bupa Finance Melbourne. Nikitha has been incredibly helpful & patient during the sometimes complex paperwork involved in purchasing a room for our mum at Bupa Ballina. Her kindness & warmth eased the pressure felt during what was a very stressful time. So thank you so very much Nikitha & Team Neroli S * We’re very happy with Bupa Ballina ! From the moment of arrival the staff were both friendly & welcoming to my mum, including presenting her with a beautiful crochet blanket for her bed & a welcome card & gift bag. So thoughtful ! A special thank you to Lydia & Janina for your kindness. The staff have continually encouraged mum to venture out of her room & become familiar with her new surroundings, even taking her (a previous champion golfer) outside to have a putt!. We had lunch with mum on her first day and each of our meals were delicious so congratulations to the chef !
I am a resident at Bupa Ballina. The facility is most efficient, rooms are clean and staff are very helpful and very caring to my daily care.
I have noticed that the level of attention and care at BUPA Ballina to be one of the best and constant of all the nursing homes that I know and visit. I am very happy that my dear old friend is in this caring and happy place
Thankyou Lydia Payne for your assistance for a fast and smooth placement to accommodate my elderly mother . My mum is so happy, I never expected she would transition from her home to the nursing home but she loves her room and facilities at Bupa Ballina. The 24 7 care with the most supportive and friendly staff has been amazing. It been a big relief for me and my family to see her well looked after and enjoying all the daily activities and outings on offer
Showing 10 of 66 reviews