My mother was placed here after amazing management who were very inclusive and food menu based on Maggie Beer foundation. Soon after the clinical manager was replaced, the food menu changed for very inadequate food for elderly people, the clinical staff mostly absent and agency staff constantly changing constantly; some sitting at a desk on mobile phones while room alarms were activated. No change occurred despite formal complaints - my mother passed away following a series of falls, and neither of the two clinical management offered support of condolences. The permanent RN’s and care staff have been amazing. Would not recommend this home unless big changes are made, including senior clinical staff and menu changes. Other families of residents have personally commented on these recent changes that go ‘unheard’ despite senior management being informed.
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