Bupa Banora Point Reviews – Aged Care Home, NSW

Bupa Banora Point Reviews – Aged Care Home, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Banora Point in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 85% · Most of the time 10% · Some of the time 5% · Never 0%95 in 100
Do you feel safe here?Always 85% · Most of the time 0% · Some of the time 15% · Never 0%85 in 100
Is this place well run?Always 40% · Most of the time 45% · Some of the time 15% · Never 0%85 in 100
Do you get the care you need?Always 55% · Most of the time 35% · Some of the time 10% · Never 0%90 in 100
Do staff know what they are doing?Always 60% · Most of the time 35% · Some of the time 5% · Never 0%95 in 100
Are you encouraged to do as much as possible for yourself?Always 90% · Most of the time 5% · Some of the time 0% · Never 5%95 in 100
Do staff explain things to you?Always 50% · Most of the time 30% · Some of the time 20% · Never 0%80 in 100
Do you like the food here?Always 50% · Most of the time 35% · Some of the time 10% · Never 5%85 in 100
Do staff follow up when you raise things with them?Always 50% · Most of the time 35% · Some of the time 10% · Never 5%85 in 100
Are staff kind and caring?Always 80% · Most of the time 10% · Some of the time 10% · Never 0%90 in 100
Do you have a say in your daily activities?Always 90% · Most of the time 0% · Some of the time 5% · Never 5%90 in 100
How likely are you to recommend this residential aged care home to someone?85 in 100

Reviews from families and visitors4.8from 75 reviewsRead the reviews

4.8out of 5

75 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Physical environment (including cleaning)
Personal care

Most complaints were about

Food and catering
Physical environment (including cleaning)
Clinical care

The main improvements made were in

Food and catering
Physical environment (including cleaning)
Clinical care

Bupa Banora Point

At a glance

Where it does well5

Worth asking about6

Room types at Bupa Banora Point

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Bupa Banora Point

Costs at Bupa Banora Point

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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