RM
Rachhya M.
26 June 2026Rated 5 out of 5.
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4 The Cottell Way, Baulkham Hills NSW 2153
Deposit (RAD) $739,000
Daily payment (DAP) $170.68 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Discover the beautiful Bupa Baulkham Hills, a modern care home set in the heart of the Hills district, Sydney. You’ll be close to the local community with a neighbouring school, church and parks nearby. If you love the great outdoors, we think you’ll feel right at home at Bupa Baulkham Hills. Our outdoor areas include landscaped gardens and several courtyards with shade sails that are ideal for taking a stroll or relaxing and catching up with family and friends. Indoors, we have a delightful range of communal areas and activity rooms. These are designed with you in mind, complete with tasteful decorations, a fireplace and large windows to bring in plenty of natural light. The home features a secure dementia support community for those with specialised care needs. For more information or to book a tour, please visit our website.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Baulkham Hills in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated February 2026
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Bupa Baulkham Hills met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Ensuite bathroom, Overbed table, Furnished room, Built in wardrobe
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
4 The Cottell Way, Baulkham Hills NSW 2153
Visits are by arrangement with the home. Call Bupa Baulkham Hills to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 41 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bupa Baulkham Hills reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
4 The Cottell Way, Baulkham Hills NSW 2153.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
The care Dad received at Bupa Baulkham Hills was second to none. The staff are caring, patient & truely kind. We have always received a warm welcome from all the staff when visiting, & especially from the amazing Debbie! We are so grateful for the time Dad spent there.
I am really happy with the care my dad (Ramon) received at Bupa at Baulkham Hills. Thank you staff. What a difficult and thankless task you have... and yet you remain caring and compassionate. I couldn't have asked for more for Dad's last days. Thank you. And special thank you to Debbie. You have been so welcoming to us whenever we visited 💖
I visited a friends sister at the centre today and must say I was very pleased to see all the staff and nurses on duty so kind and caring. The centre is very nicely designed looks more like a five star hotel with beautiful caring people around you. Their General Manager Mary is so professional and helpful and is a delight to meet. We are truly blessed to still have such caring humans 🙏
Rated 5 out of 5.
To the management and staff at Bupa Aged Care Baulkham Hills: We would like to congratulate you all and sincerely thank you for the wonderful, personal care you all provide our mother Mrs Leela Vannitamby. The team at Bupa are certainly authentic and passionate about what they do and they do it with sincerity. This was very clearly demonstrated when our mother turned 100 years recently where the staff gave so much attention to our mother to celebrate this milestone with her and her family and friends. They made a cake and all the staff sang and danced around her which made our mother so happy. We were also very taken aback by the way all the staff joyfully joined in with the celebrations. It was genuine and not an act which is very rare and something we have not experienced in any other residential care centres. Thanks very much once again for the love and care you all provide our mother. Keep up the great work Selvi Christie-David (Leela's daughter)
Showing 10 of 104 reviews