Blacktown Terrace Care Community

Useless, they would rather spend money on how the cafe and entrance look than on repairing wheelchairs or bed chairs. Brand new electric razors go missing or get broken and expect families to replace every 2 months. Staff are friendly but have no idea. Patients fall out of bed or off chairs, complain about the pain in their leg, staff give panadol for the pain. When advised by family {a day after} it's probably a broken phema and ask for a xray, they get the GP to look at the ear. Week later of family asking everyday they organise a xray. Yep, broken phema, a week of pain and suffering. Their constant excuses are "Sorry not sure why not happen" or "sorry must been a miss communication" thats because they don't listen

I emphatically recommend Blacktown Terrace to families that are wanting to have their loved ones looked after in a positive and healthy atmosphere and carer staff culture. The staff are genuine, highly capable and very caring. The reporting to family of any issues is timely and professional. Thank you to the team who looked after my Mum with MND. We’ll be forever appreciative.

I have nothing but great things to say about the staff and there commitment as well as compassion and care for our loved ones. And when I say staff I mean the registered nurses to nursing staff as well as the cleaners and especially the chef and the staff. Thanks 🙏 for caring for my mummy xxx

My mother was here for respite and recieved outstanding care. The facility is wonderful. The room and shared spaces were nice and clean. The staff are friendly, caring and looked after my mother very well. She enjoyed her stay here and the activities provided. There was also a wide range of food options which catered to all her dietary needs. I really recommend blacktown terrace care to anyone looking for respite. The team have supported myself and my mother so well. Thank you to Annie Hart for helping arrange this stay for my mother.

I want to extend my heartfelt thanks to the staff for the respite care my father received during his 7-week stay. It was clear that he was in a nurturing and supportive environment. My father truly enjoyed his time here. He participated in various group activities, which brought him joy and a sense of belonging—something he hadn’t experienced while being alone at home. The staff, especially the nurses, have been incredibly kind and helpful, making a significant difference in his daily life. I’m also pleased to share that he loves the meals provided! It’s wonderful to see him enjoying the food, which has been an unexpected delight. Thank you again for all the care and attention you have given my father. Your dedication has not only improved his quality of life but has also brought peace of mind to our family. P.S. A special thanks to Annie Hart for your support and help; I truly appreciate it. Warm regards, Karen Wong

My nan passed away few weeks ago. I know the ward she was on they have dementia. But when her jewellery box and photo frames of her son and husband and what not can't be located is very upsetting! I've sent an email with photos of missing things and they can't even email me back!. They explained to me how it's possible for people to go into each other's rooms and take things. I understand that but u can't tell me a nurse don't realise things are missing from people's rooms.

From the initial phone call to walking into the facility, we were given the best service by the admin staff, nurses and the carers, especially Sharyn. We have had nothing but the best and caring service. They were extremely friendly and compassionate. Would recommend this community centre to all those people who hesitate to take this step into the transition for their elderly parents. A big thank you to each and every staff who are assisting in taking care of our mum.