Aeralife Botany

Choosing a nursing home for a loved one is one of the hardest decisions a family can make. After Mum struggled to settle into another facility that was further away, we were so relieved when a place became available here in Botany. The difference has been incredible. Mum has settled in beautifully, has made friends, enjoys joining in activities, and genuinely feels at home. Although she has ongoing medical issues, we have complete confidence that she is receiving the care, attention and compassion she needs. The manager and every member of the team have been absolutely wonderful. They are kind, patient, caring and always willing to help. They don’t just look after the residents—they truly care about them. Nothing ever seems too much trouble, and they always treat everyone with dignity, warmth and respect. What stands out most is the sense of community. It doesn’t feel like a nursing home; it feels like an extended family. As a daughter, there is no greater comfort than knowing your mum is safe, happy and surrounded by people who genuinely care about her wellbeing. To everyone at the Botany home, thank you for everything you do. Your kindness and dedication mean more than words can express, and our family is incredibly grateful. I would highly recommend this home to anyone looking for exceptional care for a loved one.

Yesterday, Saturday 27 June, I visited Aeralife Botany for the Family Fun Day, and my experience was truly beyond my expectations. Everything was so well organised, from the beautiful decorations and welcoming environment to the wonderful activities and entertainment. Despite the rainy weather, the team did an amazing job ensuring the farm animals were comfortably under cover, allowing everyone to continue enjoying the experience. My daughter absolutely loved meeting the animals. She enjoyed cuddling them, experiencing the sensory touch, feeding the baby goats, and having her face painted. The live music created a fantastic atmosphere, and the food and drinks were excellent.The team also ensured that all visitors were well looked after, making sure everyone had food, snacks, drinks A very special thank you to Atishma and the Lifestyle Team for organising such an incredible day. Their hard work, dedication, and attention to detail made the event truly memorable for everyone who attended. We all had an amazing time and are already looking forward to more special events at Aeralife Botany in the future.

To Katie Clinch. You could try and talk to the manager Susmita Sangroula. Or talk to the Regional manager August Wisinski- Bokiniec. You know he is on site because you will see his big black vehicle there with the personalised number plate which reads 'Vain'. The Aged Care Safety and Quality Commission must be monitoring this home (Aeralife Botany also goes by the name of Heritage Botany) because it rated the quality of the home as in need of improvement in August 2025. (See the site ' My Aged Care' and click on 'Find a provider' for all the ratings.) I recommend you pass on your observations to the Commission, to the Prince of Wales hospital who run partnership services with the home and to Mascot Police who will all work with the home to keep the oldies in there happy, safe and well.

I live nearby and often hear residents calling out for help for very long periods of time before anyone seems to attend to them. It’s quite distressing to listen to, and while I understand that working in aged care can be incredibly demanding, it does make me worry about the level of support residents are receiving. On the occasions I’ve called the facility to let them know someone sounds in distress, the response hasn’t always been particularly warm or appreciative. Things tend to quiet down shortly after I call, which makes me think staff may not be aware until someone alerts them, which is a problem. I truly hope more attention and care can be given to ensuring residents are responded to quickly and compassionately. It’s upsetting to think of families entrusting their loved ones here and not feeling confident that they’ll receive timely care when they need it most.