My dear mother was in Estia at Camden. While there were some competent carers most were very poorly educated in the care of my Mother’s urinary catheter . On several occasion they left it dangling to the floor where it was subsequently ripped from my mothers body causing her much pain and humiliation as she lay in a wet cold bed until morning. We found the admin staff very unfriendly and rough . No compassion and it looked to be a very toxic work environment. Extremely unhappy admin staff - What a dreadful impression to create when they are the first people visitors encounter Every visit we were treated with the same cold contempt . One positive I can remember is a beautiful caring physio who would gently massage by mother’s damaged shoulders and put a heat pack on them . Unfortunately to cut costs ( I imagine) they “restructured” their system and she was no longer available. What an utterly miserable place .
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