DK
Derry K.
26 June 2026Rated 1 out of 5.
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16 Matthews Street, Carramar NSW 2163
Deposit (RAD) $750,000
Daily payment (DAP) $173.22 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
The peaceful and welcoming environment at Heiden Park Lodge makes it a popular aged care choice for people in the western Sydney area. Here you will find a professional and highly experienced aged care team that is passionate about creating a home-like environment and delivering quality aged care and support services. This spacious aged care facility offers modern facilities for 85 aged care residents and is beautifully styled and decorated with gorgeous furnishings including a stimulating and secure environment in our Carinya Wing for residents with dementia and wandering tendencies. Our Goff Wing is dedicated to our Asian residents and is carefully decorated within that culture and our menu and activity program is culturally specific. Common areas include spacious dining and lounge areas where residents and their visitors can relax and chat, a café and welcoming courtyards that are the perfect spot for an al fresco catch-up with family and friends. All bedrooms feature an ensuite.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Heiden Park Lodge in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Heiden Park Lodge met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $18 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Built in wardrobe, Cooling and heating, Ensuite bathroom, Overbed table, Furnished room, Bedside table
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
16 Matthews Street, Carramar NSW 2163
Visits are by arrangement with the home. Call Heiden Park Lodge to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 4 hours 3 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Heiden Park Lodge reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
16 Matthews Street, Carramar NSW 2163.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 1 out of 5.
Rated 5 out of 5.
I put mum here last year and found this place to be excellent for her. She loves the attention and care they give her too. They feed her well with different choices of food from westerner and Asian food choices. They occupy her with activities and also leave her alone if she wants. great atmosphere, clean and tidy facility and the staff are very friendly. It's great they have their own hairdresser, cafe and doctors visit regularly too. Top place, very secure too.
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