Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care and dementia support, with wellness programs created around your preferences. Redleaf Manor provides comfort, style, luxury and a variety of beautifully furnished indoor and outdoor spaces.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Redleaf Manor in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 71% · Most of the time 24% · Some of the time 5% · Never 0%95 in 100
Do you feel safe here?Always 71% · Most of the time 24% · Some of the time 5% · Never 0%95 in 100
Is this place well run?Always 52% · Most of the time 43% · Some of the time 5% · Never 0%95 in 100
Do you get the care you need?Always 62% · Most of the time 33% · Some of the time 5% · Never 0%95 in 100
Do staff know what they are doing?Always 62% · Most of the time 33% · Some of the time 5% · Never 0%95 in 100
Are you encouraged to do as much as possible for yourself?Always 62% · Most of the time 24% · Some of the time 14% · Never 0%86 in 100
Do staff explain things to you?Always 43% · Most of the time 38% · Some of the time 19% · Never 0%81 in 100
Do you like the food here?Always 24% · Most of the time 57% · Some of the time 19% · Never 0%81 in 100
Do staff follow up when you raise things with them?Always 48% · Most of the time 52% · Some of the time 0% · Never 0%100 in 100
Are staff kind and caring?Always 81% · Most of the time 19% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 81% · Most of the time 19% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?95 in 100
Reviews from families and visitors4.1★from 13 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Choice and dignity (including lifestyle and activities)
Food and catering
Staff behaviour/conduct
Most complaints were about
Personal property (including laundry)
Clinical care
Food and catering
The main improvements made were in
Personal property (including laundry)
Clinical care
Food and catering
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
3 out of 5Acceptable
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
3 out of 5Acceptable
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Dementia and memory support
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$15Average home$16
Facilities
Leisure facilities
Activities room
Lounge areas
Lifestyle activities
Dining rooms
Security
Library
Cafe or restaurant
TV in room
Pay TV options
In the rooms: Built in wardrobe, Ensuite bathroom, Overbed table, Pleasant decor, Furnished room, Cooling and heating
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Redleaf Manor
Address 16 Flavelle Street, Concord NSW 2137
Visits are by arrangement with the home. Call Bolton Clarke Redleaf Manor to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100About the same as the national figure
Residents with a restrictive practiceRestrictive practices8 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss6 in 100Fewer than the national figure
Residents who had a fallFalls and major injury29 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury1 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines34 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines13 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers240 minutes · target 220
20 minutes above its target
Care from registered nurses45 minutes · target 44
1 minutes above its target
That’s 4 hours of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Redleaf Manor reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
Dad has been in this wonderful facility over a week after a fall, likes the staff he says they are nice, haven’t seen him smile for a long time , the other day Xmas in July event he loved the singer biggest smile and happy , he now wants to be permanent resident . Special mention to Helen Alexander, extremely helpful have prompt replies efficient and reminds me to have time for me. as it’s been overwhelming so much to do for dad.. I recommend this wonderful facility for your loved one
KS
Kritsanaphon S.
26 July 2024
Rated 4 out of 5.
MC
Mathew C.
13 September 2023
Redleaf Manor is such a wonderful aged care facility. The staff are all amazing and caring people. I cannot fault anything and both of my parents are so happy to be there. Thank you to all of the staff and management for your outstanding care.
DS
Donna S.
25 August 2023
Great place for my 85 year old mum. She is English background, and has lots of nice friends that she can have meaningful conversation with. The staff are brilliant, you feel part of a family. Indoor and outdoor area's are well kept and nice furniture. Lot's of activities to get involved in, or sit and listen to music, or read a book in the varied communal area's. As a family member that go's regularly, you always feel very welcomed by staff. Management are very approachable, compassionate and friendly.
LC
Linda C.
4 January 2022
One of the main benefits of choosing Redleaf for my mother was that many residents were of Italian background and some team members also spoke key words. Being quite unfamiliar with the aged care sector, I wasn't sure what to expect and in hindsight still believe that communication and relationships are the foundation for a positive experience. The initial weeks were somewhat challenging or me as I tried to ascertain responsibility for mobility equipment, finding out about external services and so on. It could have been significantly easier had the orientation period focused on finding out about what my mothers current abilities, interests, preferences are and so on. This ideally needs to be shared with the ALL the of nurses and be common knowledge. Often this wasn't the case. In total she only spent four months at Redleaf and although there were areas in which they could have improved, mainly around focus nursing model to enhance care and continuity for the residents, better communication channels and improved handover notes between nurses etc. However in only just a few months our family built a positive rapport with the nurses and my mum even in her state of being unable to verbally communicate, showed us that she was treated with care and respect. I had no doubt of that and was so relieved as this is paramount. Sadly my mother passed away during her time at Redleaf which coincided with yet another wave of Covid, lock downs and so forth. Fortunately we were able to have mum stay in her own room, with her familiar nurses, and fellow resident best friend. Knowing that Redleaf offered palliative care meant we were able to be with her every minute until the very end. Everyone at Redleaf was so incredibly supportive, accommodating and professional during what was the last couple of days of my mum's life on earth. I cannot express enough the feelings of gratitude for everything the team and nurses did for my mum and our family. You made the hardest part about losing my parent, that little bit easier, and for that I thank you from the bottom of my heart x
DB
David B.
20 November 2020
I visited and evaluated seven nearby homes in July 2016 when my high needs disabled wife needed to be discharged from rehab. Redleaf was not the most convenient, geographically, but certainly the most welcoming, through Elizabeth Ruggieri, Erin Sharp, and Sandra Cortez, with their understanding of our difficulty in dealing with our new circumstances, and their compassion and support while we settled in. Redleaf is a for profit home, and I found them slow and reluctant to respond to requests to provide sufficient mobility equipment to care properly for my wife. As a result I laid out $5,000 plus to acquire the equipment my wife needs many times a day and which was often deployed elsewhere for hours at a time. This lifter is now often used to help others in our area when the Redleaf lifter is not available, an arrangement we are happy with, to help other residents in need. Unfortunately, there have been many changes in general and care managers in the past four plus years, and all of those lead to new rules, bright ideas and general instability with care staff. I have a problem with the policy that staff should be rotated regularly, to give them a wide variety of experiences with different residents, because it is not always accompanied by proper training of new staff of the circumstances and needs of the new residents they are serving. Like tonight. After exceeding the lifetime cap on some fees, we now pay over $7,000 per month to Allity, and are mindful and grateful that this would be higher without government support. The levels of staffing limit the quality and empathy of care, and are inadequate for this level of fees. The recent commission report findings that government care facilities outshine for profit firms requires further investigation. We may well find Jane is better cared for more economically, in less salubrious surroundings. Having said all that, we are most grateful to every carer, and other members of staff who bless Jane with care and compassion, beyond the time they have, to fulfil their their other responsibilities. Dave Behrens
AS
Anne S.
9 November 2020
Recently my family was left with the dreaded decision to place my Aunty into an age care facility, we booked a tour of a few local facilities, Redleaf Manor was homely, lovely, the rooms spacious and the staff seemed very friendly, we were explained everything that we needed to know. lots of room to bring in my aunts personal belongings, this made my aunt feel right at home from the very first day. The menu looked delicious. Thank you for making this transition as easy as possible.
C
CrossonRock
23 October 2020
My father has been a resident of Redleaf Manor for 5.5 years. My late mother was also a resident. The service , care , friendliness and compassion provided by all the staff is outstanding and the facility is always immaculate. I am extremely happy that my parents final years are at Redleaf Manor.
