Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
Located in Sydney’s inner west, Holy Spirit Croydon features private bedrooms with ensuites and a dedicated Memory Support Wing for residents living with dementia. Holy Spirit Croydon is a modern Home, offering a range of lifestyle services and activities for residents to enjoy. The Home nurtures a sense of community with warm and inviting lounges and dining areas, a light-filled courtyard with beautiful gardens, and a range of amenities including a café, movie theatre and hair salon. Our home-style dining experience offers delicious and nutritionally balanced meals prepared onsite by our chef. Lifestyle and wellness programs are fun and fulfilling, while events and activities are based on residents’ input and personalised to your interests, passions and background. Working together with you, our team will develop a tailored care plan focused on enriching your health, wellbeing and day-to-day living. For more information call us on 1800 225 474.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Catholic Healthcare Holy Spirit Croydon in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 68% · Most of the time 32% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 72% · Most of the time 24% · Some of the time 4% · Never 0%96 in 100
Is this place well run?Always 64% · Most of the time 36% · Some of the time 0% · Never 0%100 in 100
Do you get the care you need?Always 80% · Most of the time 20% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 60% · Most of the time 40% · Some of the time 0% · Never 0%100 in 100
Are you encouraged to do as much as possible for yourself?Always 76% · Most of the time 16% · Some of the time 8% · Never 0%92 in 100
Do staff explain things to you?Always 68% · Most of the time 24% · Some of the time 8% · Never 0%92 in 100
Do you like the food here?Always 40% · Most of the time 48% · Some of the time 12% · Never 0%88 in 100
Do staff follow up when you raise things with them?Always 68% · Most of the time 32% · Some of the time 0% · Never 0%100 in 100
Are staff kind and caring?Always 80% · Most of the time 20% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 88% · Most of the time 8% · Some of the time 4% · Never 0%96 in 100
How likely are you to recommend this residential aged care home to someone?96 in 100
Reviews from families and visitors2.5★from 8 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Choice and dignity (including lifestyle and activities)
Communication and consultation
Staff training/skills/qualifications
Most complaints were about
Communication and consultation
Choice and dignity (including lifestyle and activities)
Clinical care
The main improvements made were in
Clinical care
Physical environment (including cleaning)
lifestyle and wellbeing
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over the last 2 years
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated April 2023
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Catholic Healthcare Holy Spirit Croydon met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Dementia and memory support
Dementia support
Terminal illness
Caters for cultural, spiritual or ethical food requirements
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$15Average home$16
Facilities
Gazebo
Lounge areas
Dining rooms
Gardens and landscaping
Herb or vegetable garden
Cafe or restaurant
Chef prepared meals
Leisure facilities
Dietitian or nutritionist
Activities and entertainment
Beauty services
Lifestyle activities
On site hairdressing
Electric bed
Lockable storage
On site kitchen
Desk
Activities room
Chapel
TV room
In the rooms: Bedside table, Built in wardrobe, Ensuite bathroom, Furnished room, Overbed table, Cooling and heating
Anglican, Baptist, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian and Reformed, Salvation Army, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Catholic Healthcare Holy Spirit Croydon
Address 6 Brighton Street, Croydon NSW 2132
Visits are by arrangement with the home. Call Catholic Healthcare Holy Spirit Croydon to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries1 in 100More than the national figure
Residents with a restrictive practiceRestrictive practices44 in 100More than the national figure
Residents with unplanned weight lossUnplanned weight loss3 in 100Fewer than the national figure
Residents who had a fallFalls and major injury27 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury1 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines28 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines24 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers232 minutes · target 225
7 minutes above its target
Care from registered nurses47 minutes · target 45
2 minutes above its target
That’s 3 hours 52 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Catholic Healthcare Holy Spirit Croydon reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
3 out of 5Acceptable
4
Services and supports for daily living4
Organisation’s service environment4
Feedback and complaints4
Human resources4
Organisational governance4
Improvement needed
Significant improvement needed
5
4
3
2
1
Some reviews were originally published on Google.
8 reviews
MM
Monday M.
14 February 2026
worst experience ever delivering in this facility twice now at very special day of Valentine's day. It should have been a easy delivery for special mum but had to wait more than 30 minutes to be let inside the dungeon type complex. Until one family member is coming out of the gate I was able to get in. Who ever is the minding the buzzer on that day please be mindful that It might be a family member hanging out there outside without chance of getting inside that horrible nursing home.
JT
Joyce T.
14 February 2026
Delivery for a resident at CatholicCare in Croydon took about 30 minutes. We rang the bell and tried calling reception but received no response. We could only complete the drop off because someone happened to be leaving. Access for couriers needs improvement.
SM
Stephen M.
27 April 2024
My Mum spent only 4 nights here on respite but it is an excellent care home. The staff are uniformly wonderful, empathetic & caring. The rooms are spacious if a little hospital like. It's very clean. The food offering is excellent as is the activities program. There's an on-site cafe that overlooks a central garden square that is filled with sunshine. It is an excellent care home. They go above and beyond. Many thanks. Steve
JH
Jack H.
21 February 2023
Terrible experience with Anie. Is rude to my father constantly and I have sent them a formal complaint over it. Also hygiene problems in the room that they cover up.
JD
Jo D.
17 October 2022
Unfortunately my experience with administration has been poor, left 3 messages for Marina to email information and to date have received nothing. Very poor service.
MZ
Margaret Z.
17 September 2020
My step mother spent 18 months in the care of Holy Spirit after she was no longer able to live safely at home. Sadly she passed away this week. The care and compassion demonstrated by Management and care staff was outstanding. She was well looked after and respected and was treated with dignity and love. The physical amenities at Holy Spirit are very homely and it does not feel overly institutionalised. It has a varied activities program and the Catholic ethos of care and kindness is strongly apparent in all that they do. Thankyou.
RF
Ralph F.
11 July 2017
Our mother has lived at Holy Spirit for 2 years. She is extremely happy. The staff are kind and caring.
