Upon arrival, the receptionist (Radhika) was extremely rude and dismissive. I was told we could not park out the front because the other residents complain when i asked why they complained considering the driveway was not being blocked she responded with “dead body’s that come and go offend other residents”despite the fact that the person was very much alive. This comment was not only inappropriate but also deeply concerning and disrespectful. In addition, I was met with unnecessary haste and given no guidance on where I was actually allowed to park, which made the situation even more stressful. Overall, the lack of professionalism, empathy, and basic communication was very disappointing. I would expect much better from a facility that is meant to provide care and support to the elderly.
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