7 St Aubyn Road, Goulburn NSW 2580
Deposits (RAD) $505,000 to $936,000
Daily payments (DAP) $116.63 to $216.18 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Warrigal is a community owned organisation focused on creating inspiring communities for older people. Warrigal was formed by volunteers in 1964, with the first care home opening at Mt. Warrigal in 1968. Our philosophy of choice is built upon 4 key themes - Independence, Respect, Happiness and feeling Connected, most importantly we provide places where people can just be themselves. At Warrigal we are committed to older people having a choice and we support those who are financially disadvantaged wherever possible. Our financially supported resident ratios are well above the required government regional requirements which are generally 21%, at Warrigal our ratio usually stands at around 40%. This means that we provide the highest possible quality of care to all people with an assessed need, regardless of their financial circumstances.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Warrigal Care Goulburn in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated March 2024
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Warrigal Care Goulburn met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $9 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Cooling and heating, Overbed table, Pleasant decor, Ensuite bathroom, Built in wardrobe, Furnished room
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
7 St Aubyn Road, Goulburn NSW 2580
Visits are by arrangement with the home. Call Warrigal Care Goulburn to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 57 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Warrigal Care Goulburn reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
7 St Aubyn Road, Goulburn NSW 2580.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
The care my very elderly relative has had in this aged care home has been fantastic. It’s a lovely home with beautiful staff and residents. The communication has been fabulous whenever something is wrong or my relative had to go to hospital. Most people are very friendly and kind. We have just moved my relative closer to where we are living and it was very sad. There were a lot of tears and we will miss everything about Warrigal Goulburn.
Good friendly caring people
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Positive and happy atmosphere, good care, only minus is communication and difficulty navigating the system when you're loved one is being admitted.
Today I had an extremely frustrating and distressing experience while trying to contact my sister, who is a staff member at this facility, during a real emergency. My mother needed to be transferred to the hospital, and I urgently needed to inform my sister and my mom wanted to talk to her. However, despite multiple attempts, my sister was not receiving my calls. I reached out to the receptionist for assistance, Danny, expecting they could help me connect with her. Unfortunately, the response I received was highly unprofessional and dismissive. The receptionist attempted to transfer my call to two different wards but later refused to continue assisting, stating, "I can't put you through all the wards." When I explained that it was an emergency and asked how I could contact my sister, she casually responded, "Just walk in and find out." This is completely unacceptable! How is someone supposed to "walk in" when they are already dealing with an emergency situation? It was shocking to see how little care was given to the situation. The facility did not seem to know where their staff members were working, and no one was willing to assist in locating them. If there is an emergency and family members cannot reach their loved ones, what is the point of having a system in place? It is deeply concerning that the staff do not carry their personal phones while on duty, and yet, when an emergency arises, there is no proper protocol for reaching them. When I questioned the receptionist about this serious issue, instead of offering a solution, she blamed me and told me not to "yell at her." This kind of response lacks professionalism, empathy, and basic human decency. For a healthcare facility, where urgent situations can arise at any time, this kind of carelessness is inexcusable. There needs to be a clear and efficient system where staff can be reached during emergencies. Receptionists should be trained to handle such situations with empathy and urgency rather than dismissing concerned family members. I strongly urge the management to implement a transparent and accessible roster for receptionists so that they are aware of where staff members are working. No family member should have to experience this level of stress and helplessness when trying to reach their loved ones in a time of crisis. This facility must do better! Still, I could not reach her, they did not care.
These wonderful people really know how they care and understand your inner most thoughts and know very how to show. Understand and show close attention and care professionalism In more than just one enjoy ev day certainly know how to show to recieve
Rated 5 out of 5.
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