Our Lady Mercy Place Harris Park

My uncle has been living at Our Lady Mercy Place Harris Park, and our family has been very happy with the care he receives. The staff and nurses are always kind, patient, and professional, and they genuinely care about the residents’ wellbeing. They take the time to support my uncle and make sure he is comfortable and looked after every day. The facility is clean, welcoming, and provides a warm environment for residents. It gives our family peace of mind knowing that he is in good hands. Thank you to all the wonderful staff for your dedication and compassionate care. Highly recommended.

My father lives at this facility, and we are very happy with the care he receives. The facility is always clean and well maintained. The food is excellent, and they use quality products for the residents. The management team is professional and well organized, and the staff are kind, caring, and attentive. We truly appreciate everything they do and would highly recommend this facility to others.

Bad service👎🏻

My mum is living with dementia and is a resident at Mercy Place, Harris Park. She relies on staff for safety and dignity, yet I continue to find her in unacceptable conditions: water leaking across her bathroom floor, soiled pads left in her room, feces on the light switch, furniture and bed linen left dirty until I complain. This is neglect. My mum cannot advocate for herself — and no resident should have to live like this. Families place their trust in facilities like Mercy Place, Harris Park and that trust is being broken. Our elderly deserve more than this. They deserve care, respect, and safe living conditions. I’m calling on Mercy Place, Harris Park to urgently lift its standards. Mum cannot speak up for herself, and like so many others with dementia, she relies entirely on staff to provide proper care. To see her living like this is heartbreaking and deeply concerning. No one’s loved one should spend their final years in unsafe and unhygienic surroundings. Families trust aged care providers to give vulnerable residents dignity and respect — not neglect.

Upper management at Our Lady of Mercy Place have serious questions to answer. To the Board Chairman and Head Office in Melbourne, respectfully, I don’t think you understand what “Mercy” truly means. The staff who remain do their best with their hands tied, while others who bravely raised concerns have been silenced or removed. Restricting good wholesome food, lack of cleanliness, and support for staff and residents is not care, it is outright neglect. You owe a duty of dignity, respect, and compassion to the elderly who live here. I hope no one ever treats your loved ones the way you are choosing to treat ours. Right now, you are an embarrassment to our community. We will continue to speak up and expose these failings until real change is made!

If you have a loved one needing care, I urge you to think twice before considering this facility. While many of the staff are caring and do their best, it is clear they are limited by the lack of resources. There are simply not enough carers on each floor to adequately meet the needs of residents. It also appears that little investment is made in staff training, leaving their hands tied and their ability to provide proper care severely compromised. The standard of food offered to the elderly is extremely poor, and the overall cleanliness of the centre is well below what should be acceptable for vulnerable residents. Families entrust their loved ones here expecting dignity, respect, and comfort in their later years — sadly, that is not what is provided. To describe this home, “No Mercy” feels more fitting than Our Lady of Mercy. It is deeply disappointing and heartbreaking that the Melbourne Head Office and the board allow the last years of residents’ lives to look like this. They should be ashamed. Residents deserve far better. Families deserve peace of mind. This place offers neither.

Do not be seduced by management’s promises of “caring for your loved one.” This facility has a gross lack of structure, governance and accountability. Management appears, at best, incompetent. It is truly sad for our elderly and their families who put their trust in a Christian facility only to be let down in such a distressing way.

I'll keep on putting down a comment until there's real GODLY MERCY, you need to hang your head in shame as there's no mercy shown in the time of our family experience !!! Just be the real deal and employ a caring management for our elderly !!! It starts at the top Mr chairman of the board and Mr Bishop!