Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
At Whiddon Kelso, we offer you a residential care service that reflects and respects your sense of independence and enjoyment. You’ll find Whiddon Kelso at the end of a quiet street in a peaceful suburb of Bathurst, in Central West NSW. We have plenty of onsite parking and we are co-located with our independent living village and community care centre for many shared benefits. Our home has beautiful landscaped gardens and outdoor areas for our residents to enjoy, spread across two wings – our traditional wing with 51 fully-furnished spacious single rooms with ensuites – and our newly-opened modern wing which has been architecturally designed and offers 60 private rooms with ensuites. Both wings connect in the garden behind the café, and residents share all the common areas to really feel at home. Our place is your place, so we encourage you to bring familiar items to personalise your new home.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Whiddon Kelso in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 62% · Most of the time 38% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 67% · Most of the time 19% · Some of the time 14% · Never 0%86 in 100
Is this place well run?Always 29% · Most of the time 43% · Some of the time 29% · Never 0%72 in 100
Do you get the care you need?Always 52% · Most of the time 43% · Some of the time 5% · Never 0%95 in 100
Do staff know what they are doing?Always 48% · Most of the time 38% · Some of the time 14% · Never 0%86 in 100
Are you encouraged to do as much as possible for yourself?Always 76% · Most of the time 19% · Some of the time 0% · Never 5%95 in 100
Do staff explain things to you?Always 43% · Most of the time 33% · Some of the time 24% · Never 0%76 in 100
Do you like the food here?Always 10% · Most of the time 57% · Some of the time 29% · Never 5%67 in 100
Do staff follow up when you raise things with them?Always 33% · Most of the time 48% · Some of the time 19% · Never 0%81 in 100
Are staff kind and caring?Always 43% · Most of the time 52% · Some of the time 5% · Never 0%95 in 100
Do you have a say in your daily activities?Always 67% · Most of the time 24% · Some of the time 10% · Never 0%91 in 100
How likely are you to recommend this residential aged care home to someone?91 in 100
Reviews from families and visitors3.3★from 11 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Overall care
Staff behaviour/conduct
Food and catering
Most complaints were about
Clinical care
Food and catering
Social and domestic assistance
The main improvements made were in
Clinical care
Physical environment (including cleaning)
Staff training/skills/qualifications
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
3out of 5Acceptable
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
3 out of 5Acceptable
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated May 2026
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
3 out of 5Acceptable
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
1 out of 5Significant improvement needed
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Whiddon Kelso met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care4
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Dementia support
Terminal illness
Caters for cultural, spiritual or ethical food requirements
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $19 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$19Average home$16
Facilities
Gazebo
Parking
Leisure facilities
Gardens and landscaping
Herb or vegetable garden
Cafe or restaurant
Dining rooms
Scenic views
Patios verandahs and balconies
Lounge areas
Activities room
TV room
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table, Furnished room
Agnosticism, Anglican, Anglican Catholic Church, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Buddhism, Catholic, Chinese Religions, Christian, Church of Christ (Non-denom.), Churches of Christ, Confucianism, Eastern Orthodox, Free Reformed, Greek Orthodox, Hinduism, Humanism, Islam, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Nature Religions, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Reformed, Romanian Orthodox, Russian Orthodox, Salvation Army, Seventh-day Adventist, Spiritualism, Taoism, Ukrainian Catholic, Ukrainian Orthodox, Uniting Church faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Whiddon Kelso
Address 15 Ilumba Way, Kelso NSW 2795
Visits are by arrangement with the home. Call Whiddon Kelso to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100About the same as the national figure
Residents with a restrictive practiceRestrictive practices22 in 100About the same as the national figure
Residents with unplanned weight lossUnplanned weight loss8 in 100About the same as the national figure
Residents who had a fallFalls and major injury42 in 100More than the national figure
Residents who had a fall with a major injuryFalls and major injury5 in 100More than the national figure
Residents taking 9 or more medicinesMedicines49 in 100More than the national figure
Residents given an antipsychotic medicineMedicines11 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers224 minutes · target 215
9 minutes above its target
Care from registered nurses43 minutes · target 44
1 minutes under its target
That’s 3 hours 44 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Whiddon Kelso reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
Worst home ever don't put your loved ones in this home ever they overdose them with sedation, morphine and pills cause they can't deal with them anymore it happened to my mum they also charge fees even after your loved one is gone I'm very disappointed in that place
MB
Manmohan B.
11 August 2025
Peaceful area peaceful area
BN
Bikash N.
30 October 2024
Rated 1 out of 5.
ML
Mark L.
24 October 2024
Good
CM
Chris M.
4 June 2024
Rated 5 out of 5.
WW
Wiggy W.
21 March 2023
The worse place ever .I will take this place to court
DC
Danjela C.
14 December 2022
Rated 1 out of 5.
AM
Anony M.
26 July 2021
Rated 2 out of 5.
AG
Alisa G.
9 July 2021
The staff are amazing, as are the facilities. My Grandfather loved being able to walk around outside in the lovely gardens and the chickens were a source of amusement and delight. Having had respite stays at three different homes now, this is by far the best. Thank you to everyone who made my Grandfather Steve feel so welcome and comfortable.