I cannot speak highly enough of Caroline Chisholm, especially Kathy Lau, Rita Miao, Tess Woodford and the entire team during one of the most challenging times for our family. Although my parents had planned to remain in Queensland, and Dad had been the Director of the Office of the Commissioner with the Queensland Police and never intended to leave Queensland, the exceptional care and support from the team led me to keep them permanently in Sydney under their care. Navigating aged care, finances and the emotional reality of watching your parents age has been incredibly difficult, but Kathy guided us through it all with empathy, calmness and kindness. The culture of the home is outstanding. The staff are warm, compassionate, professional and genuinely caring, and they consistently make residents and families feel supported and valued. Rita has also been wonderful and also brilliantly competent throughout this process. The staff at Caroline Chisholm treat residents with genuine dignity and respect, which means more than words can explain when you are trusting others with the care of the people you love most. Dad has still been able to enjoy precious family moments and dignity, and knowing Mum and Dad are surrounded by people who truly care has brought us enormous comfort and peace of mind. To Kathy, Rita, Tess and the entire team — thank you for your kindness, dedication and humanity. You have made an immeasurable difference to our family.
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