Southern Cross Care Assumption Villa Residential Aged Care Reviews – Aged Care Home in Leeton, NSW

Southern Cross Care Assumption Villa Residential Aged Care Reviews – Aged Care Home in Leeton, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Southern Cross Care Assumption Villa Residential Aged Care in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 62% · Most of the time 15% · Some of the time 23% · Never 0%77 in 100
Do you feel safe here?Always 54% · Most of the time 31% · Some of the time 15% · Never 0%85 in 100
Is this place well run?Always 46% · Most of the time 23% · Some of the time 31% · Never 0%69 in 100
Do you get the care you need?Always 54% · Most of the time 31% · Some of the time 15% · Never 0%85 in 100
Do staff know what they are doing?Always 38% · Most of the time 46% · Some of the time 8% · Never 8%84 in 100
Are you encouraged to do as much as possible for yourself?Always 54% · Most of the time 15% · Some of the time 15% · Never 15%69 in 100
Do staff explain things to you?Always 38% · Most of the time 15% · Some of the time 38% · Never 8%53 in 100
Do you like the food here?Always 62% · Most of the time 15% · Some of the time 23% · Never 0%77 in 100
Do staff follow up when you raise things with them?Always 38% · Most of the time 23% · Some of the time 31% · Never 8%61 in 100
Are staff kind and caring?Always 46% · Most of the time 31% · Some of the time 23% · Never 0%77 in 100
Do you have a say in your daily activities?Always 92% · Most of the time 0% · Some of the time 0% · Never 8%92 in 100
How likely are you to recommend this residential aged care home to someone?69 in 100

Reviews from families and visitors3.5from 2 reviewsRead the reviews

3.5out of 5

2 ratings

Some reviews were originally published on Google.

2 reviews

Tom S.

28 April 2025

Just drove from Sydney to visit my Mother Joyce . Was very pleased with the care these under-staffed and under-paid to their elderly under their care. Yes the carpet along all the corridors were very badly stained, what can we expect when out weak Premier won't give them better funding. Well done to all staff. UPDATE. Just like to take this opportunity to thank all you loving and caring staff. Mother passed away today at 1.55pm, the care and thoughts we got was so appreciated at this sad time,

Maryanne Y.

16 March 2025

The nurse was absolutely lovely when we arrived. She showed us where to go and continued on with her work. The lounge area carpet was nothing but stains,looked absolutely discusting,it looked filthy.I had to go and ask for a cuppa as the person I was visiting had not been given one. The two care staff I seen appeared to be more interested in their own conversation with each other than the residents. Very dissappointed.I would definitely NOT like my family member living here

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Clinical care
Personal care

Most complaints were about

Staff behaviour/conduct
Physical environment (including cleaning)
Personal property (including laundry)

The main improvements made were in

Clinical care
Physical environment (including cleaning)
Communication and consultation

Southern Cross Care Assumption Villa Residential Aged Care

At a glance

Where it does well6

Worth asking about3

Room types at Southern Cross Care Assumption Villa Residential Aged Care

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Southern Cross Care Assumption Villa Residential Aged Care

Costs at Southern Cross Care Assumption Villa Residential Aged Care

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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