Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Located in Marrickville, the multi-cultural hub of Sydney’s inner-west, Willandra provides high-quality aged care in a friendly, secure and comfortable residential environment. Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care and dementia support, with wellness programs created around your preferences. Designed over one level, Willandra is cantered around a sunny and inviting courtyard.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Willandra in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 85% · Most of the time 15% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 92% · Most of the time 8% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Do you get the care you need?Always 92% · Most of the time 8% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Are you encouraged to do as much as possible for yourself?Always 100% · Most of the time 0% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 85% · Most of the time 15% · Some of the time 0% · Never 0%100 in 100
Do you like the food here?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Do staff follow up when you raise things with them?Always 77% · Most of the time 15% · Some of the time 0% · Never 8%92 in 100
Are staff kind and caring?Always 85% · Most of the time 15% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 100% · Most of the time 0% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?100 in 100
Reviews from families and visitors4.6★from 10 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Clinical care
Communication and consultation
Staff behaviour/conduct
Most complaints were about
Food and catering
Clinical care
Communication and consultation
The main improvements made were in
Food and catering
Clinical care
Communication and consultation
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
5out of 5Excellent
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
5 out of 5Excellent
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
3 out of 5Acceptable
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
5 out of 5Excellent
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Dementia and memory support
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$12Average home$16
Facilities
Gazebo
Security
Leisure facilities
Lifestyle activities
Patios verandahs and balconies
Herb or vegetable garden
Lounge areas
In the rooms: Cooling and heating, Overbed table, Furnished room, Built in wardrobe
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Willandra
Address 19-21 George Street, Marrickville NSW 2204
Visits are by arrangement with the home. Call Bolton Clarke Willandra to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100About the same as the national figure
Residents with a restrictive practiceRestrictive practices3 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss2 in 100Fewer than the national figure
Residents who had a fallFalls and major injury32 in 100About the same as the national figure
Residents who had a fall with a major injuryFalls and major injury0 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines29 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines18 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers228 minutes · target 222
6 minutes above its target
Care from registered nurses47 minutes · target 44
3 minutes above its target
That’s 3 hours 48 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Willandra reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
My aunt was in the residence for one year until her recent passing. I cannot thank the entire staff and management enough for the wonderful care, compassion and kindness they showed her. She was 99 when she began her residence. She was happy with everyone who couldn’t do enough for her. She enjoyed the food and outings when she could go. In the last weeks of her life the care and kindness continued. What was also striking was the kindness and compassion they showed me. No question or request was ignored. Everyone helped not only my aunt but also myself. The nursing staff were communicative and caring. The beautiful personal carers showed respect and care towards her always. Their smiles and chats were appreciated. The management were also great. From the initial enquiry through to permanency and end of life, they were wonderful. Much appreciation for everything you all did. I highly recommend Willandra!
GC
Gitali C.
5 February 2025
Rated 5 out of 5.
MM
Michael M.
28 November 2023
Visited a relative at this facility, very impressed with the level of care and professional attitude of the Care Manager was very efficient and knowledgeable, easy to deal with, friendly and would recommend this facility
JS
Jim S.
17 November 2023
To Varun and Staff Firstly thank you for the great and caring service you have all provided for my mother. My mother Effie has been in your facility for over 2 years my brother and I were skeptical about placing her in a home due to mum having dementia we had no choice but I must admit the wonderful staff have made her feel so welcoming and settled in her new environment I can not thank them enough. To all the reviews that complain about the staff I think you should back off because there the ones that have to endure the day to day service to our family members where some become very aggressive and abusive, my opinion if you don’t like it move on elsewhere. Thank you again Varun and to all your hard working staff keep up the great work you’re doing my brother and I really appreciate it. Desi
MY
Malati Y.
26 July 2023
Rated 5 out of 5.
DB
Donatella B.
20 June 2023
It’s rather sad to see that the nursing home needs to have 5 star reviews from its own staff to give it a glowing and perfect rating score. It’s also very strange that most of these glowing reviews were all done at the same time. The reality is that this nursing home has absolutely no respect for its neighbours and their amenity. Visitors’ cars, patient transport vehicles and delivery trucks routinely park in the middle of Woodbury St, in front of people’s driveways, often for very extended periods blocking access for local residents. When this is pointed out to staff and management, the response is one of utter and sneering disdain. The fact is that the law is being broken in all these parking situations. The fact is that the nursing home is meant by law to have a functioning onsite ambulance bay. The fact is that it doesn’t and the so called ambulance bay is used for a variety of other purposes such as the storing of waste bins. You are meant to have a separate waste storage area. The fact is that you should have disability access and visitor access at the street address of your property in George St which is a generously wide through street not a narrow dead end without a cul-de-sac as is the situation in Woodbury St. The fact is that quite a few of your staff are rude to locals, make unnecessary and excessive noise just to be spiteful and also hang out the front of houses , often sitting in their front walls, smoking cigarettes and dumping their cigarette butts on the footpath and nature strip. This is illegal too and smoking staff is a really poor look for a health facility. Also, please keep in mind that the houses were there long before your nursing home. You really need to seriously lift your game and do better.
KR
Kyle R.
14 May 2023
My father entered Willandra after suffering a devastating stroke. The facility is first class, upholding and maintaining the highest standards. The staff are wonderful. They are highly skilled, compassionate and ensure that all residents are given the level of care they need at all times. It is an excellent facility.
WW
Wendy W.
6 December 2022
Very satisfied with ongoing care being provided to my husband over past 4 years. Caring and supportive team of staff who have been there for many years and now under the guidance of a very "hands-on" G.M. who visits every resident everyday and is familiar with each of their care needs. On-site Chef prepares wonderful meals that are beautifully presented and include Lamb Shanks (off the bone), Atlantic Salmon, Seafood Plate, Lasagne and a weekly Roast Dinner to name a few, accompanied by some great desserts to tempt the fussiest of eaters. The Lifestyle Co-Ordinator keeps residents occupied with a variety of activities including Bingo, Bus Outings and Lunches, Concerts with various vocalists and entertainers, High Tea, Crafts and several celebrations to mark notable days throughout the calendar year. The home is immaculately maintained with an inviting centered garden courtyard and presents with a hygenic, homely environment for our aged loved ones. Wendy Wilmot Brown
JH
Jalal H.
2 June 2021
Very nice and clean aged care facility. Staff are caring and awesome. Thanks
