Remembrance Village Reviews – Aged Care Home in Mount Austin, NSW

Remembrance Village Reviews – Aged Care Home in Mount Austin, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Remembrance Village in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 40% · Most of the time 53% · Some of the time 7% · Never 0%93 in 100
Do you feel safe here?Always 53% · Most of the time 40% · Some of the time 7% · Never 0%93 in 100
Is this place well run?Always 27% · Most of the time 60% · Some of the time 13% · Never 0%87 in 100
Do you get the care you need?Always 53% · Most of the time 40% · Some of the time 7% · Never 0%93 in 100
Do staff know what they are doing?Always 53% · Most of the time 33% · Some of the time 13% · Never 0%86 in 100
Are you encouraged to do as much as possible for yourself?Always 67% · Most of the time 33% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 27% · Most of the time 53% · Some of the time 13% · Never 7%80 in 100
Do you like the food here?Always 40% · Most of the time 40% · Some of the time 20% · Never 0%80 in 100
Do staff follow up when you raise things with them?Always 40% · Most of the time 40% · Some of the time 20% · Never 0%80 in 100
Are staff kind and caring?Always 60% · Most of the time 40% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 87% · Most of the time 13% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?93 in 100

Reviews from families and visitors4.4from 5 reviewsRead the reviews

4.4out of 5

5 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Personal property (including laundry)
Staff behaviour/conduct
Choice and dignity (including lifestyle and activities)

Most complaints were about

Physical environment (including cleaning)
Clinical care
Staff behaviour/conduct

The main improvements made were in

Medication management
Staff training/skills/qualifications
Goods and equipment (including technology)

Remembrance Village

At a glance

Where it does well5

Worth asking about5

Room types at Remembrance Village

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Remembrance Village

Costs at Remembrance Village

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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