After approaching two other Aged Care Facilities and feeling somewhat perplexed after negative responses in my quest to find respite care for my beloved mum, I approached Mudgee Grove and was greeted by the most amazing, thoughtful and caring person by the name of Roxanne, who immediately gave me her time, put me at ease, then assisted me on my path to understanding respite care. Roxanne took time out of her very busy schedule and took mum and I on a guided tour of Mudgee Grove, all the staff were so courteous, friendly and professional, all stopping what they were doing to say hello and give a little of their valuable time, including the General Manager Vini. The facility may not have all the latest or newest mod cons and is a little dated but what is has is the most overwhelming old world charm and homely feel (that so many of the others are lacking), enthusiastic and caring employees, who put a great deal of time and tenderness toward the people in their care. Roxanne’s complete professionalism, positive attitude, attention and enthusiasm, which transpired to her joy of her job, completely impressed me and I am very thankful, what a wonderful asset to your organisation.