TW
Teena W.
21 December 2025Needs a cafe for residents and family to sit and have a cuppa
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18 Sand Street, North Boambee Valley NSW 2450
Deposits (RAD) $550,000 to $575,000
Daily payments (DAP) $127.03 to $132.80 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
RAD $550,000
DAP $127.03 a day
Single room + private ensuiteRAD $575,000
DAP $132.80 a day
Jade-Diamond Room and EnsuitePrices as the facility states them. Confirm current prices and fees with the facility.
Situated with views overlooking the Boambee valley, Coffs Haven Residential Care Service has been designed with coastal living in mind. Each of our individually designed houses takes maximum advantage of the prevailing sea breezes and are able to accommodate up to 26 residents in single rooms with private ensuites. Our houses each have their own dining, lounge and outdoor areas and are connected by covered walkways and garden courtyards. For those residents experiencing significant memory loss, our self-contained dementia unit has 10 rooms and features its own private garden. Coffs Haven believes in the creation of a human habitat where the lives of individuals are enhanced by contact with plants and animals. Coffs Haven has many varied and accessible gardens and is home to several aviaries and assorted companion animals.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Coffs Haven Residential Care Service in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated August 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Coffs Haven Residential Care Service met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $18 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Built in wardrobe, Cooling and heating, Ensuite bathroom, Overbed table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
18 Sand Street, North Boambee Valley NSW 2450
Visits are by arrangement with the home. Call Coffs Haven Residential Care Service to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 38 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Coffs Haven Residential Care Service reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
18 Sand Street, North Boambee Valley NSW 2450.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Needs a cafe for residents and family to sit and have a cuppa
Staff are kind and caring. The activities are well run and diverse. They do things such as visits to the Botanic Gardens, run a mini internal op shop event. Hope springs afresh.
Rated 5 out of 5.
Rated 5 out of 5.
Excellent staff who are cheerful and friendly. Clean, uncluttered, bright and plenty of activities to take part in. My father is very happy here.
Friendly staff, nice place. Lots of activities to do.
We couldn't ask for better staff to be looking after our dear aged parents who have been at this facility for over 12 months now. The staff genuinely care for the residents and keep the family well-informed as to what is happening. The environment is pleasant and everywhere is scrupulously clean and well-aired, so there's no nasty smells! It's a pleasure to walk into this aged care home and be warmly greeted by staff and residents and share a laugh with them.
Visited my mother here and was very impressed.
Such a warm, friendly and caring environment, modern and very appealing, a home away from home in so many aspects. I have nothing but the most amazing things to say about a wonderful facility this is.
Rated 5 out of 5.
Showing 10 of 17 reviews