2 Firewheel Place, Norwest NSW 2153
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
MacKillop House hasn’t listed its room types yet. Ask the home about rooms and prices.
Catholic Healthcare's MacKillop House is an intimate, architecturally designed Residential Aged Care home in Norwest amidst the heart of the Hills District. It has been created to nurture a sense of community and embrace indoor and outdoor living whilst keeping the residents privacy in mind. The beautiful single bedrooms have large double glazed windows to let in the light. Several rooms throughout the home open onto a courtyard or have a balcony. Within the home there is a chapel with weekly mass services and a pastoral care advisor on site. Each wing contains warm and inviting lounge and dining areas, alongside a well-appointed activities area. In the main entrance there is a reception, café, gym, physiotherapy rooms and consulting rooms for our Allied Health team. The kitchen is the heart of the home and at MacKillop House, the Residents are served with first class dining. The home has 24/7 registered nursing care.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at MacKillop House in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated August 2024
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. MacKillop House met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
Anglican, Baptist, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian and Reformed, Salvation Army, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
2 Firewheel Place, Norwest NSW 2153
Visits are by arrangement with the home. Call MacKillop House to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 45 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. MacKillop House reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
2 Firewheel Place, Norwest NSW 2153.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
I’m not surprised by some of the unfavourable reviews on here. I’ve been advised to stay well clear of this place. Not enough room to write the horror stories I’ve heard. If you truly love the person who needs care, there are many better options.
I could have written a one‑line warning: “Don’t let your loved one stay here.” But my mum deserved more than that. She never had a voice because of her illness, so this is me giving her one last voice. My mum lived here for three years, and during that entire time we dealt with repeated failures in her care not one offs, but ongoing issues that affected her dignity, safety, and wellbeing. Our concerns were constantly minimised, or dismissed, even when we raised them in meetings. I was told on three occasions to consider moving her elsewhere. It was easier for them to have her moved than to provide the level of care she required. My mum did not want to move because she feared worse things happening somewhere else. Her belongings went missing, including a sentimental cushion from her grandchildren. It was only returned after police became involved, with no explanation or apology. We often found her room in an unhygienic state, and we witnessed serious infection control issues, shared equipment not cleaned between residents, and staff not changing gloves before touching her or her belongings. My mum couldn’t feed herself or drink on her own, yet we regularly found her coffee cold and untouched because carers did not return to give it to her. The food shown on the website looked nothing like what she was served or what other residents received. I will be sharing photos of the meals my mum was actually served, along with the images that were previously shown on their website. I raised concerns about the difference between what was advertised and what was provided, and the website images were updated afterwards. Posting this under fair dealing for criticism and review so families can make informed decisions. There were times I had to show staff how to change my mum properly, position her safely, and use equipment correctly, basic skills trained carers should already have. A few staff were kind and respectful, and we are grateful for them, but the problems happened when she was left with others, especially the night carers. We fed her ourselves every day because we couldn’t rely on the facility to do it. Instead of spending quality time with our beloved mother, we were forced into the role of carers and constant advocates. She was fully aware of the neglect, and when we raised her concerns, we were told she was “losing her mind.” This was untrue and deeply disrespectful. The emotional toll was enormous. I dreaded visiting and often left in tears. What was taken from us was the ability to simply be her children in her final years. That can never be replaced.
Rated 5 out of 5.
Rated 5 out of 5.
Thank you Mackillop House (Norwest) for looking after mum (inlaw) you were the best even if it was for a short stay 7mths she was happy met new Friends she was surrounded by her personal things in her room it was like home. She was cared for with love and respect thanks to Mackillop house Team. I highly recommend this beautiful place to anyone. We love you mum xoxo 29/11/2022 R.I.P Mum 🙏🙏🙏🙏🙏
My Mother-in-law has been at this place for approximately 7 months ( from opening week) . The staff are just amazing from reception to nurses , life style worker, support workers has been faultless . We did a lot of research prior to move and so far Everything has been to our expectation. Our loved one is definitely in care of loving hands . Thank you MacKillop Norwest team.
