I am writing this to raise serious concerns about the care my aunty has been receiving at Infinite Care South Haven Padstow. When my aunty was in our family’s care, she was not sick in the way she is now. Since being placed in this facility, her health has significantly declined. She has become increasingly unwell, has lost all of her teeth, and appears not to be receiving proper hygiene and personal care. It is extremely distressing to witness someone who once had her health and dignity deteriorate in this way. We are deeply concerned about the level of attention, medical follow-up, and daily hygiene support she is receiving. Elderly residents deserve dignity, compassion, proper hygiene, and adequate medical care. Families place immense trust in aged care facilities to provide a safe and nurturing environment when they can no longer care for their loved ones themselves. When that trust feels broken, it is devastating. We are also paying significant amounts of money for what is meant to be professional and appropriate care. Families make enormous financial sacrifices to ensure their loved ones are safe, comfortable, and treated with respect. It is heartbreaking to feel as though that trust — and that money — is being taken advantage of when the standard of care does not reflect what is being paid for. We are not asking for anything beyond what was promised — only the level of care every resident deserves. We are sharing this to raise awareness and to urge accountability. Families should regularly check in, ask questions, and advocate strongly for their loved ones. If something does not feel right, speak up. Our elderly deserve dignity. They deserve proper care. They deserve better.
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