BM
Barry M.
26 June 2026Rated 5 out of 5.
Loading the aged care home
41-51 Ballina Street, Pottsville NSW 2489
Deposits (RAD) $430,000 to $758,000
Daily payments (DAP) $99.31 to $175.07 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Discover the beautiful Bupa Pottsville, a modern care home set in a peaceful holiday village, just a short walk to the local beaches. Outdoors you will find our attractive seating area and lush tropical gardens perfect for taking a morning or afternoon stroll. We also have a pleasant sheltered area ideal for alfresco dining or entertaining family and friends. Indoors you will find our lounge and dining areas filled with tasteful decorations that provide a welcoming and comfortable place to call home. We have a delightful range of activity areas, including an art and crafts room and you can even relax at our in-house café. The home features a secure dementia support community for those with specialised care needs. For more information or to book a tour, visit our website.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Pottsville Beach in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated January 2026
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Bupa Pottsville Beach met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Ensuite bathroom, Overbed table, Furnished room, Built in wardrobe
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
41-51 Ballina Street, Pottsville NSW 2489
Visits are by arrangement with the home. Call Bupa Pottsville Beach to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 34 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bupa Pottsville Beach reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
41-51 Ballina Street, Pottsville NSW 2489.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Good outlook, garden. Everyone can enjoy in garden. Sajita said hello to me every day. I find 95% of staff are interactive, happy and cheerful. Very approachable any time . Terry is getting best care and I come every day. Everyone treat me with respect. Gloria Everuss
Bupa Pottsville is a wonderful Residential Care Facility and I am very happy I was able to get a placement for my father Peter. Staff are great and very easy to approach and have discussions with and most importantly care for my father. Food is very very good. Frequent bus trips cooking classes and more always something to do. Bupa Pottsville has a really nice feel to it very welcoming.
Rated 5 out of 5.
Natasha in front reception is amazing. Always a smiling face and so helpful. A wealth of knowledge and always happy to help. 🌟
Showing 10 of 40 reviews