Quakers Hillside Care Community

My grandmother has been in the Sapphire section for almost 12 months, and the transformation has been remarkable. At 94, she could no longer walk, eat, or manage the bathroom independently — now she does all three again with minimal assistance. The staff are warm, caring, and attentive, and her room and clothes are always clean and tidy. What stands out most is the people. From the cleaning staff and care workers to the RNs and front desk team — every single person we’ve encountered has been warm, friendly, and genuinely caring. For her 95th birthday, the staff surprised her with a cake and sang to her — a small gesture that meant the world to us. I used to dread the idea of a nursing home. Now I feel nothing but gratitude. She is safe, happy, and thriving. Highly recommended.

Outstanding staff, facility, and care. My dad Lionel was there for two years, and he was extremely well taken care of. Everyone who visited him had the same thing to say, "I wish I could come here when I am older and need to be looked after. It is a fantastic facility, and the staff are extremely friendly and helpful." There is so much more that can be said, like the special care they take to celebrate birthdays, and special occasions, and all the activities they engage in to help the residents keep their minds and bodies active. I think any negative comments and feedback by others are isolated moments when the stars 'aligned' and everything just went wrong for a minute. I actually know one of the people who are employed to go around checking these facilities, and she told me that this place was one of the very best there was - and there aren't that many that actually rated so high. So, it's not just a biased opinion I offer, but a professional one as well. My father was truly blessed to be a resident at the Quakers Hillside Care Community, and I thank all the staff and management there from the bottom of my heart for looking after my dad so well. THANK YOU. I love you all so much for going out of your way to look after him, and most of all, love him the way you did. May God Bless You All Richly! Roshan :)

This is such a great facility to be able to visit Clare. I visited Clare many times, the place is very clean, team is very friendly and hospitable. Atmosphere is very nice, I see every corner residents seem very engaged with their activities. I would love myself one day to admit in this facility when the time is right. I highly recommend this place. The biggest improvement from last 3 years is the car park access. There is always more team member available in comparison to last three years. Denis

Dear Steve and the team at Quakers Hill Nursing Home, I am writing to express my deepest gratitude for the exceptional care you’ve shown my father, Mr. Wong Yiu Wah, since he has joined your facility in late 2024. As his son living in Hong Kong only visiting him every few months, I am so delighted to see him keeping well physically and mentally. Where isolation once defined his days at home during day time when my sister who stayed with my father was out for work, you’ve filled his life with care and purpose. The nourishing meals and thoughtful activities—like Monday exercises, bingo which he is so keen to play, win and share his chocolate prizes, and outdoor tours—have reignited his spirit. During my visit on Monday, he proudly showed me his self initiative to help other elderly put on apron for them before lunch for a few friends. It does make him feel useful, and he still can deliver values to others. For a man who thrived on responsibility as a successful businessman before he migrated to Sydney in 1996, these opportunities to contribute—coupled with small victories in games—have restored his sense of self. Though I can’t be here daily, knowing he spends his days being engaged and needed brings our family immeasurable peace. Thank you for supporting him in his daily life. Taking care of elderly is not as easy as people think so we really feel lucky to get him admitted to the nursing home While he struggles to communicate due to language barrier as a result of Parkinson's disease, he finds his value at his age of 92 soon, being capable to help others and being able to achieve meaningful things to him with a peace in mind. With heartfelt appreciation, Rex Wong, son of Mr. Wong Yiu Wah

My dad Trevor was there for only few months for respite until an opening came about in a facility closer to family. All staff were great, especially the carers for dad and Jenny in admin for me. Nothing was a problem. Highly recommend Quakers Hillside.

I have nothing good to say about this place. my father was in there and I couldn't visit for 2 days as I was working when I did see him he could hardly breath and sounded terrible he had been sick for 2 days they did nothing . I had to push for an ambulance to be called even the ambos were horrified. my father had a racing heart and chest infection after that My father needed palliative care so a palliative nurse from blacktown hospital called and made my concerns known to the nursing home. the staff most of them are useless you use the call button and it takes forever for them to answer so if your loved one needed something urgently no one would come if your family member needs extra care PLEASE don't put them here the care they get is very poor left in a bed and forgotten about if I could give no stars then I would a horrible place very poor care finally I was not contacted when my father's life was coming to an end so I was not given the opportunity to be with him in the end this is unforgivable I regards to their response I was there almost everyday not my other family members and I don't believe a word said The care my father received at Wauchope prior to being moved closer to me set the bar and quakers hill fars very short I will not change my opinion on the service and care here its poor