116 March Street, Richmond NSW 2753
Deposits (RAD) $300,000 to $800,000
Daily payments (DAP) $69.29 to $184.77 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
For over 50 years, the Richmond Community and RSL Nursing Home have provided exceptional care and quality services to Richmond and the Hawkesbury's aged community. Since 2005, it has operated under the name Hawkesbury Living, a subsidiary of Richmond Club, who have a long history in supporting the needs of the elderly and returned servicemen in the region. The country hospitality and warmth of the Hawkesbury Valley are reflected in the atmosphere of our facilities and in the demeanour of our skilled and highly qualified carers and support team. Hawkesbury Living currently comprises of a 141 bed facility with a dedicated memory and dementia care wing. The nursing home has been created with resident's social wellbeing in mind, with a welcoming, homely and communal feel and a focus on maintaining connections with the Hawkesbury community. A key part of our values is that our resident's dignity is paramount and, their comfort privacy and safety is assured
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Hawkesbury Living Pty Limited in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated May 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Hawkesbury Living Pty Limited met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Furnished room, Pleasant decor
The organisation that runs this home reports inclusive policies, inclusive activities and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
116 March Street, Richmond NSW 2753
Visits are by arrangement with the home. Call Hawkesbury Living Pty Limited to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 44 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Hawkesbury Living Pty Limited reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
116 March Street, Richmond NSW 2753.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
I saw an elderly gentleman driving around Windsor today 14th July 2026, in his vehicle with a sign that said the management has not let him visit his wife of 60 years since September 2025. That is disgusting, you should be ashamed of yourself, and any other staff that stays back and allows this you are all just as bad it sickens me
Delivering CPR with your staff was an absolute pleasure. Your team took compliance seriously, stayed engaged the entire time, and asked excellent questions about workplace-specific scenarios. That kind of buy-in creates real safety across the board.
Hawksbury living aged care should be absolutely disgusted with its behaviour. I was looking for a place for my mother-in-law when I heard about a man who complained about the service they were giving his wife and from that have banned him from seeing his wife of many years in their final years together. That’s one of the most heinous and despicable acts I have ever encountered for people who have lived there entire lives together to be then separated because you can’t take criticism instead of embarrassing it and learning from it. I would suggest not taking your loved ones to a place as despicable as this or you too could face the same situation This place should be investigated and fined and shut down for treating the elderly in such disrespectful behaviour
As a visitor I observed no sensory activity, no empathy from staff, heck I hardly observed any staff. Only positive was cleanliness.
Rated 5 out of 5.
It was the worst experience, my father had to be moved. He was fully well psychologically but needed help as his body parts were not functioning properly. What was happening was not ok for him, especially late night / early morning. He wanted to die, he felt so bad there. There are many things I could share, but not online. The late night / early morning level of care was the worst. When we moved him he felt much more cared for.
Rated 5 out of 5.
Phoned to see if I could pop in and see a friend. I was treated with distain and stone walled. The receptionist is abrupt rude and uncooperative not the place for my future liaisons. My researched suspicious were proven correct DO NOT USE! this facility it is shrouded in seclusion and secrecy the autonomy of power is corrupt and quite frankly distasteful. I got the sense this place is darkened truly got a bad feeling her energy on the phone was extremely unsettling! This review is my opinion not fact I am entitled to post my intuition. Abrupt Rude Secretive Gladestine.
My mother resides there and she is in Rivera place which absolutely beautiful. The staff are absolutely wonderful but communication amongst nurses could be better. But a shout out to Tracey. Tracey is the coordinator in Rivera (hopefully I got that right). She is absolutely wonderful and she loves all the residents like they are her own family.
Nursing home at centre of Richmond
Showing 10 of 14 reviews
