Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
Aged care Facility - Spanish speaking specific
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Residential Gardens in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 67% · Most of the time 28% · Some of the time 6% · Never 0%95 in 100
Do you feel safe here?Always 89% · Most of the time 11% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 61% · Most of the time 33% · Some of the time 6% · Never 0%94 in 100
Do you get the care you need?Always 72% · Most of the time 17% · Some of the time 11% · Never 0%89 in 100
Do staff know what they are doing?Always 72% · Most of the time 22% · Some of the time 6% · Never 0%94 in 100
Are you encouraged to do as much as possible for yourself?Always 72% · Most of the time 22% · Some of the time 0% · Never 6%94 in 100
Do staff explain things to you?Always 67% · Most of the time 17% · Some of the time 17% · Never 0%84 in 100
Do you like the food here?Always 33% · Most of the time 6% · Some of the time 61% · Never 0%39 in 100
Do staff follow up when you raise things with them?Always 44% · Most of the time 22% · Some of the time 33% · Never 0%66 in 100
Are staff kind and caring?Always 67% · Most of the time 28% · Some of the time 6% · Never 0%95 in 100
Do you have a say in your daily activities?Always 67% · Most of the time 28% · Some of the time 6% · Never 0%95 in 100
How likely are you to recommend this residential aged care home to someone?78 in 100
Reviews from families and visitors3.8★from 34 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Clinical care
Palliative/End of life care
Personal care
Most complaints were about
Food and catering
Communication and consultation
Clinical care
The main improvements made were in
Staff training/skills/qualifications
Communication and consultation
Staff number/sufficiency
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
3out of 5Acceptable
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated March 2025
4 out of 5Good
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
2 out of 5Improvement needed
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
2 out of 5Improvement needed
Quality Standards check: met 41 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Residential Gardens met 41 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Dementia support
Caters for cultural, spiritual or ethical food requirements
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $41 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$41Average home$16
Facilities
Nurse call system
Electric bed
Activities room
Cafe or restaurant
Dining rooms
Gazebo
Security
Shop
In the rooms: Bedside table, Built in wardrobe, Cooling and heating, Ensuite bathroom, Overbed table
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baptist, Born Again Christian, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, Oriental Orthodox, Other Christian, Pentecostal, Presbyterian and Reformed, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Residential Gardens
Address 420 Woodstock Avenue, Rooty Hill NSW 2766
Visits are by arrangement with the home. Call Residential Gardens to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries1 in 100More than the national figure
Residents with a restrictive practiceRestrictive practices14 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss6 in 100Fewer than the national figure
Residents who had a fallFalls and major injury37 in 100More than the national figure
Residents who had a fall with a major injuryFalls and major injury1 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines28 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines21 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers237 minutes · target 222
15 minutes above its target
Care from registered nurses40 minutes · target 45
5 minutes under its target
That’s 3 hours 57 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Residential Gardens reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
I am extremely disappointed with the level of communication and management within your service. Over the past three weeks, I have made at least fifteen attempts to contact your office, and even the hospital has tried reaching out to the manager on my behalf. When I finally managed to get through, I was informed that there were no available appointments. Had the staff been properly trained, or if the manager had taken the courtesy to respond earlier, both my time and the hospital’s time would not have been wasted. I really hope patients are treated well.
AM
Ana M.
26 July 2025
Rated 4 out of 5.
LJ
Les J.
25 April 2025
My father was well looked after at this nursing home. The staff was always welcoming and place was always clean. The food was always on time and very tasty. I would highly recommend residential gardens I have so much love for how they treated and looked after my father. May u always be blessed.
JQ
JCContreras Q.
26 July 2024
Rated 5 out of 5.
S
Sara
26 July 2024
Rated 5 out of 5.
CM
Chris M.
3 April 2024
I goto this place a fair bit for work. This place is just amazing. The residents seem so relaxed and happy and the staff are very accommodating towards their needs. It's a very clean well looked after care home where staff are always available for their residents in need and it makes returning patients back from hospital very happy to be getting back to their own beds or have a lovely cooked meal, which smells absolutely divine. An amazing place with a dedicated ambulance entry. :)
R
Reej
13 December 2023
If I could give this place a negative rating, I would go as low as -10. The absolute disregard for treating both the staff and clients decently is infuriating. The management and RNs couldn't care less about fairness or supporting their own team. I'm beyond furious about the sorry state of aged care practices and the way things are being handled. The abysmally low standards they're sticking to not only jeopardise the well-being of our elderly residents but also make the entire caregiving team look like a joke. It's downright enraging that they need to get their act together asap and urgently address these issues if they have any intention of providing even a shred of quality care!
