Uniting Salamander Bay Reviews – Aged Care Home, NSW

Uniting Salamander Bay Reviews – Aged Care Home, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Uniting Salamander Bay in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 100% · Most of the time 0% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 92% · Most of the time 8% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 31% · Most of the time 69% · Some of the time 0% · Never 0%100 in 100
Do you get the care you need?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 62% · Most of the time 38% · Some of the time 0% · Never 0%100 in 100
Are you encouraged to do as much as possible for yourself?Always 85% · Most of the time 15% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 62% · Most of the time 31% · Some of the time 8% · Never 0%93 in 100
Do you like the food here?Always 8% · Most of the time 54% · Some of the time 38% · Never 0%62 in 100
Do staff follow up when you raise things with them?Always 54% · Most of the time 38% · Some of the time 8% · Never 0%92 in 100
Are staff kind and caring?Always 100% · Most of the time 0% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 92% · Most of the time 8% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?100 in 100

Reviews from families and visitors4.0from 5 reviewsRead the reviews

4.0out of 5

5 ratings

Some reviews were originally published on Google.

5 reviews

Robyn M.

24 April 2022

Poor communication between staff and family, after checking all was well with the care of my loved one’s dementia care family flew in from interstate to sign permanent care documents, 1hour before meeting manager Penny rang to withdraw position without warning, we were promised daily calls with updates whilst we desperately looked for a facility that could help, we have never heard from manager once! My loved one is now well cared for in a facility that wants to help them, the staff manage dementia behaviours extremely well.

S S.

22 November 2019

Rated 4 out of 5.

Tony O.

2 March 2019

They look after QUEENIE HILLARY very well. & they serve Tea n Coffee to visitors.

Brian S.

27 December 2018

Well presented and clean, staff were very friendly

David W.

15 December 2018

Rated 5 out of 5.

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Quality of service incl service & program delivery
Staff training/skills/qualifications

Most complaints were about

Communication and consultation
Food and catering
Personal care

The main improvements made were in

Communication and consultation
Food and catering
Quality of service incl service & program delivery

Uniting Salamander Bay

At a glance

Where it does well5

Worth asking about6

Room types at Uniting Salamander Bay

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Uniting Salamander Bay

Costs at Uniting Salamander Bay

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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