DB
Daryl B.
26 November 2025Poor customer service, unfriendly staff, the members of staff don't make people feel welcome, staff take too long to respond to the buzzer.
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74-80 Caldwell Avenue, Tarrawanna NSW 2518
Deposit (RAD) $789,500
Daily payment (DAP) $182.34 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
IRT Tarrawanna Aged Care Centre has been designed to make residents as comfortable and welcome as possible. With private care suites and secure suites for residents with dementia, this spacious community is perfect for those looking for contemporary living. Located in the leafy residential area of Tarrawanna, you’ll be located just a few minutes’ drive to the fantastic shopping and dining areas of both Corrimal and Balgownie, with a range of amenities and beautiful beaches of Wollongong also close by. There’s a local village just a short stroll away for day-to-day shopping or a cup of coffee, and a public bus stop right out front, that makes them all easy to access. IRT has been caring for older Australians for over 50 years. Experience professional care and a connected lifestyle in a community you'll feel proud to call home. For more information please download our brochure or contact us today on 134 478.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at IRT Tarrawanna Care Centre in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated October 2024
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. IRT Tarrawanna Care Centre met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cook chill, and 49% of food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Furnished room
Visit
Address
74-80 Caldwell Avenue, Tarrawanna NSW 2518
Visits are by arrangement with the home. Call IRT Tarrawanna Care Centre to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 4 hours 6 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. IRT Tarrawanna Care Centre reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
74-80 Caldwell Avenue, Tarrawanna NSW 2518.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Poor customer service, unfriendly staff, the members of staff don't make people feel welcome, staff take too long to respond to the buzzer.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 5 out of 5.
Great facility for elderly
Rated 5 out of 5.
Rated 5 out of 5.
Staff seem genuinely interested on the well being of residents, facility is newly built and looks well maintained. Security is very good.
New, very clean, quiet, television room, staff are helpful and respectful.
Rated 5 out of 5.
Showing 10 of 11 reviews