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29 January 2025While my mother was in this facility she was treated with care and respect. The nurses were friendly and nice..
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63 Palomar Parade, Toukley NSW 2263
Deposits (RAD) $350,000 to $460,000
Daily payments (DAP) $80.84 to $106.24 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Compared only with the government’s own targets, averages and national figures.
Rooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Norah Head Care Community is located between Budgewoi Lake and ocean beaches, our Care Community is surrounded by leafy bushland, we offer the comforts of home in a warm and inclusive environment, particularly focusing on caring for people who are living with dementia. Our companion model of care encourages a sense of community, connection and belonging. Our care community is a happy and loving place for people from all walks of life. We are pet-friendly and welcome both visiting pets and ‘e-pets’ who bring delight and companionship to our residents. Armchair travel adventures are a popular way to see the world while supporting socialisation and reminiscence. We encourage our residents to participate in their interests that support memory and cognition. It’s an environment where you’re free to enjoy your interests, independently or with others, continue to learn and try new things, and participate in our home life – so you can enjoy your day, your way.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Norah Head Care Community in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $11 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Furnished room, Built in wardrobe, Pleasant decor
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
63 Palomar Parade, Toukley NSW 2263
Visits are by arrangement with the home. Call Norah Head Care Community to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 58 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Norah Head Care Community reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
63 Palomar Parade, Toukley NSW 2263.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
While my mother was in this facility she was treated with care and respect. The nurses were friendly and nice..
Excellent facility with positives wibes hitting you as soon as you enter in. You can tell the positivity how management communicate with external stakeholders. Kaushal and Jess are both collaborative in their approach to leading the care being provided.
Rated 5 out of 5.
I havent nothing but praise for sharon and the staff at norah head my mum has been in respite twice there my mum loved it there my family and would love to thank all the staff there for taking good care of her they are wonderful and so caring
This facility is appalling it neglected my father they contributed to his early death couldn’t eat given a plastic spoon to eat a meat dish neglected his health had a huge infection and ulcers in his mouth which we requested he see the dentist but they took so long several week before he could see a dentist despite several requests he got septicaemia which spread through his body and was dead shortly after the most uncaring despicable care I have ever witnessed stay away if you have loved ones pure neglect so sad and I’m a registered nurse I unfortunately had no choice tried to get h out except my half sister got guardianship over him don’t trust NSW guard ship or any nursing home I regret this everyday to my dying dad my beautiful intelligent wonderful father died in a demeaning ruthless soulless place I hate myself that I didn’t try better but was a upward battle against the tribunal and a ruthless half sister who resented my lovely dad May he Rest In Peace
I cannot praise Opal Norah Head highly enough. Dad was there for 5 weeks between hospital and permanent care. He would still be there if it was closer to the family. The staff are happy, caring and professional. It’s like a big happy family. Dad blossomed mentally interacting with the staff, residents, visitors and especially the activities. Highly recommend.
Excellent care was given to my husband during his last three weeks of his life at Opal Norah Head. The nurses were very caring and professional. I could not fault anything at all. I also have since met another lady who has her father in another wing of the home and she says she also cannot fault them and says he is far better now than when he first arrived there . He is in his 90's. Having had my husband in another local facility in the area and finding it well below standard I took him home before another hospital trip ending up at your facility. The nurses ? there could not read English to follow the directions to use his CPAP machine I was so relieved when we finally ended up at Norah Head. Thankyou so much Norah Head and Opal care.