Wagga Wagga Community Aged Care

My first contact at Wagga Wagga Community Aged Care (WWCAC) was Bernie Smith. Bernie is the consummate ambassador for WWCAC. Her professionalism shines always, as well taking time to explain the whole process in plain good old fashioned english which allowed us to understand everything so much easier. Bernie is super friendly, empathetic and humorous. Both my wife and I knew from Day 1 when (and I have two mums, my birth mother and my mother in law), so when when our first mum went in we were confident that she would be looked after perfectly. A great example is that when we went to visit her if Bernie saw us on the way in or way out, she’d have a quiet word in our ear to let us know that she’d looked in on her and she’d give us a quick rundown and the sense of relief she gave us was heart warming. Her sense of humour, which she uses well, always shines through and you can’t help but, crack a smile 😃 which lifted our spirits no end. Our second interaction was with Nischal Tyagi. Nischal personally to us has been a fantastic medical professional who’s provided a huge amount of expertise and personal support to us that has made a huge difference with both mums going into WWCAC two weeks apart. It’s was a very tough time for our family with Mum 1 being placed into Palliative Care and along that tough journey Nischal provided professional and personal support that allowed us to move through what was to occur. Towards the end of Mum 1’s life ending Vikram gave us enormous support with his advice and in the final days assisted us with the conversation we needed to have with our doctor amongst other great advice. Over the last 5 nights a bed was brought into the room to allow a family member to be with mum 1 overnight and all meals, coffee, tea, biscuits, cutlery etc was just supplied without any fuss, including knocks on the door occasionally to see if anything was required. My wife and I have been looking after my Aunty and Uncle (deceased now) in Sale (VIC) for over 8 years and where they live is a beautiful aged care facility with a fantastic team that I can be in touch with 24 hours a day and I thought it was the Taj Mahal and the best. There’s always a however, and that however is, and I assure you Kat, that your team is on another level. This goes not for just Bernie, Nischal and Vikram, it includes Janette, GG and Jackie (who both always greet you with a huge smile and always greet me by my name to say hello), the nursing and general support team in Camelia. I know they change regularly and it doesn’t seem to matter what team is on as they deliver what’s required to the best of their ability. Then you’ve Miriam who looks after residents hairdressing needs. What a super young lady, funny as heck, brilliant at what she does and when appointments are made she walks down to people’s rooms, walks them to the salon, does what’s required and takes them back to their rooms Great leadership Kat, you’re building and nuturing a team that’s obviously talented and they’re delivering exceptionally to the residents at WWCAC. 👏👏👏👏👏👏👏👏👏

⭐⭐⭐⭐⭐ thank you signature care Putting a loved one in a nursing home is never easy, but if you find yourself in that position, you’d be hard-pressed to find a better place than Signature Care Wagga Wagga. They took in my mother last year when she was at her most vulnerable, needing love, care, and protection, and I am incredibly grateful for the support they have provided. The facility itself is well-designed, with beautiful rooms and thoughtful amenities, including a hairdressing salon that is always busy! The food is better than expected—of course, it’s not a Michelin-star restaurant, but for a nursing home, it’s of a good standard and better than I’ve seen elsewhere. While my mother, as a resident in the Memory Care Unit, cannot participate in some of the activities like the volunteer-led rides, she is still well cared for, and the staff make a real effort to engage her. I visit regularly and have witnessed firsthand the dedication of the team. A special mention to Mary and Gigi at the front desk—whoever hired them deserves a pat on the back because they are always warm, welcoming, and somehow remember my name every time! Also, Leonie, the roving concierge (I’m not exactly sure of her official role, but she’s fabulous and always helpful). Most importantly, the care staff—some of the PCAs are absolutely extraordinary, showing such kindness and patience. I’ve posted a picture of two in particular who are so beautiful with my mother, and I wish I had their names to thank them properly. And of course, Nurse Nischal, who is one of the most exceptional nurses I have ever encountered. Every day that he is working with my mother is a day that we feel more at ease. No place is perfect, and there will always be the odd bad apple, but overall, Signature Care has exceeded my expectations. My family visits daily, and despite the difficulty of having a loved one in care, we feel reassured that she is in good hands. Thank you to the team at Signature Care—you make an incredibly tough situation that little bit easier. Five stars.