Catholic Healthcare Villa Maria Centre Reviews – Aged Care Home in Unanderra, NSW

Catholic Healthcare Villa Maria Centre Reviews – Aged Care Home in Unanderra, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Catholic Healthcare Villa Maria Centre in the 2026 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 90% · Most of the time 5% · Some of the time 5% · Never 0%95 in 100
Do you feel safe here?Always 100% · Most of the time 0% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 65% · Most of the time 15% · Some of the time 20% · Never 0%80 in 100
Do you get the care you need?Always 95% · Most of the time 5% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 70% · Most of the time 20% · Some of the time 10% · Never 0%90 in 100
Are you encouraged to do as much as possible for yourself?Always 90% · Most of the time 5% · Some of the time 5% · Never 0%95 in 100
Do staff explain things to you?Always 85% · Most of the time 10% · Some of the time 5% · Never 0%95 in 100
Do you like the food here?Always 60% · Most of the time 15% · Some of the time 5% · Never 20%75 in 100
Do staff follow up when you raise things with them?Always 90% · Most of the time 5% · Some of the time 5% · Never 0%95 in 100
Are staff kind and caring?Always 90% · Most of the time 10% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 90% · Most of the time 0% · Some of the time 0% · Never 10%90 in 100
How likely are you to recommend this residential aged care home to someone?90 in 100

Reviews from families and visitors4.6from 8 reviewsRead the reviews

4.6out of 5

8 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Choice and dignity (including lifestyle and activities)
Personal care
Staff training/skills/qualifications

Most complaints were about

Clinical care
Personal property (including laundry)
Choice and dignity (including lifestyle and activities)

The main improvements made were in

Clinical care
Physical environment (including cleaning)
lifestyle and wellbeing

Some reviews were originally published on Google.

8 reviews

Ena S.

30 June 2026

My Mum was a resident at Villa Maria Unanderra for the last 20 months of her life, during her time there she had the very best of care (that is 100 %). Every member of the staff, gave Mum their utmost care & attention, especially the nursing staff & helpers etc in her cottage, i can't thank them enough, they were outstanding. The kitchen staff did their utmost to please every residents dietary needs and even catered for family members when necessary. The volunteers & activities people were wonderful too, catering for the residents & families with celebrations at Christmas, Easter, Anzac Day & so much more. Mum even enjoyed her morning chats with the friendly cleaners when they came into her room 😊 Thankyou so much everyone at Villa Maria Unanderra 🙏🙏🙏

An B.

22 March 2026

Supportive, Helpful and Homely Environment

SylvarLorali

22 September 2022

So I did 240 hours of individualised care training for my cert 3 at this facility. I participated and saw everything - client care, food preparation and everything from behind the scenes. My mother is elderly and disabled. If she ever had to go into assisted care, THIS is the facility I would entrust with her because not only do they treat their residents with the BEST of care but they also train their staff and any students (which was me at the time) very well as well. We are taught that this is their home, we are here to support them, and their comfortability is incredibly important. This facility has amazing reviews, and I understand why. They treat their residents with kindness, respect, dignity and understanding. They are very stringent when it comes to medication preparation and the resident's individual care routines as well as serve only the best quality food to the residents. They encourage independence and at the same time support those who can't do things for themselves. If you are unsure of where to place your loved one and want to make sure that they receive the best of care in your absence, I highly recommend this facility for your peace of mind (remember, I saw things behind the scenes).

Carmina L.

3 February 2021

Rated 5 out of 5.

D C.

27 July 2019

THE BEST, happy friendly staff. They treat our mother with love and care. She is always clean and happy and their communication with family is second to none. A very big thank you.

Michael S.

18 October 2018

Rated 3 out of 5.

Anastasia B.

31 January 2017

Clean

Wendy P.

24 December 2016

Wheelchair access for visitors. The staff are great, sympathic and caring.

Some reviews were originally published on Google.

8 reviews

Ena S.

30 June 2026

An B.

22 March 2026

Supportive, Helpful and Homely Environment

SylvarLorali

22 September 2022

Carmina L.

3 February 2021

Rated 5 out of 5.

D C.

27 July 2019

THE BEST, happy friendly staff. They treat our mother with love and care. She is always clean and happy and their communication with family is second to none. A very big thank you.

Michael S.

18 October 2018

Rated 3 out of 5.

Anastasia B.

31 January 2017

Clean

Wendy P.

24 December 2016

Wheelchair access for visitors. The staff are great, sympathic and caring.

Catholic Healthcare Villa Maria Centre

At a glance

Where it does well9

Worth asking about2

Room types at Catholic Healthcare Villa Maria Centre

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Catholic Healthcare Villa Maria Centre

Costs at Catholic Healthcare Villa Maria Centre

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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