Vaucluse Nursing Home Reviews – Aged Care Home, NSW

Vaucluse Nursing Home Reviews – Aged Care Home, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Vaucluse Nursing Home in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 69% · Most of the time 31% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 54% · Most of the time 38% · Some of the time 8% · Never 0%92 in 100
Do you get the care you need?Always 85% · Most of the time 8% · Some of the time 8% · Never 0%93 in 100
Do staff know what they are doing?Always 38% · Most of the time 54% · Some of the time 8% · Never 0%92 in 100
Are you encouraged to do as much as possible for yourself?Always 54% · Most of the time 46% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 54% · Most of the time 23% · Some of the time 23% · Never 0%77 in 100
Do you like the food here?Always 46% · Most of the time 31% · Some of the time 15% · Never 8%77 in 100
Do staff follow up when you raise things with them?Always 69% · Most of the time 15% · Some of the time 15% · Never 0%84 in 100
Are staff kind and caring?Always 69% · Most of the time 23% · Some of the time 8% · Never 0%92 in 100
Do you have a say in your daily activities?Always 92% · Most of the time 8% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?92 in 100

Reviews from families and visitors3.5from 6 reviewsRead the reviews

3.5out of 5

6 ratings

Some reviews were originally published on Google.

6 reviews

Pipi

18 September 2025

This place is dismal!! I was seeking an aged care facility for my mother and had an appointment to view this place. When I arrived the staff had no record of my appointment and then showed us a tiny room that was shabby, dirty walls, torn curtains and beaten up furniture - no place for an elderly dignified person I asked to see the dining room and there was no dining room. The residents ate in their room or sat in the communal lounge area that was also run down and shabby I asked to see the outdoor space which was unkempt and depressing The whole experience left me very sad and traumatised 🥲

Jill M.

6 June 2025

2 years ago. I visited looking for my mother. Rooms were unattractive and like shoe boxes & while there were vast common areas. Bathrooms were shared.Dementia area not seperate, residents wandering looking lost.Very old building & garden were unkempt. I left in despair.

Lisa

30 May 2024

Staff are lovely and the building and grounds are also lovely. Staff really care about the residents. I had my uncle staying there and they really looked after him.

Bernie M.

4 October 2023

Excellent friendly staff who are very caring. My wife has now been in care for 15 months and I spent time with her today (Xmas day 2024). We are extremely grateful that we found Vaucluse Nursing home. The home is ultra clean and very tidy. The management and staff are top rated who go above and beyond to ensure the best possible care for my wife. Nothing is a problem for them. I would not hesitate to recommend Vaucluse Nursing home to family and friends. My wife has now been here for 2 years and I cannot fault this beautiful nursing home. Any problem (which is very rare and minor) the manager Manezheh and her staff are so very helpful to eradicate any issue.

Jojo F.

18 July 2021

If you can afford it an amazing newly built retirement home with spectacular views of the ocean. Extremely clean, never smelly like alot of retirement homes. Lovely caring staff with an amazing medical services

Chahana D.

19 September 2016

Rated 4 out of 5.

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Personal care
Choice and dignity (including lifestyle and activities)
Food and catering

Most complaints were about

Personal care
Social and domestic assistance
Food and catering

The main improvements made were in

Medication management
Infection disease control
Physical environment (including cleaning)

Some reviews were originally published on Google.

6 reviews

Pipi

18 September 2025

Jill M.

6 June 2025

Lisa

30 May 2024

Staff are lovely and the building and grounds are also lovely. Staff really care about the residents. I had my uncle staying there and they really looked after him.

Bernie M.

4 October 2023

Jojo F.

18 July 2021

Chahana D.

19 September 2016

Rated 4 out of 5.

Vaucluse Nursing Home

At a glance

Where it does well6

Worth asking about5

Room types at Vaucluse Nursing Home

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Vaucluse Nursing Home

Costs at Vaucluse Nursing Home

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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