As someone who pays close attention to the quality of care and service, I would recommend this service overall. However, there are a few staff members whose behaviour negatively affects the quality of support provided. One female Japanese staff member often appears unhappy and has spoken negatively about the client’s family with coworkers in front of the client. As the client has dementia, they are unable to respond or process the situation appropriately. This behaviour is ethically inappropriate and unprofessional in a care environment. Some staff members may benefit from further training in professional conduct, person-centred care, and respectful communication. If they are unable to provide compassionate support, they may not be suited to this type of work.
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