AC
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26 June 2026Rated 2 out of 5.
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202 Mowbray Road, Willoughby NSW 2068
Deposits (RAD) $595,000 to $828,213
Daily payments (DAP) $137.42 to $191.28 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Estia Health Willoughby is an elegant home with art-deco styling, sweeping verandas and landscaped gardens. Set in a leafy suburb on Sydney’s North Shore, the home has a bus stop at the door and is close to the station, services and shops of nearby Chatswood. Rooms are either single or companion, for couples who wish to share, and many have views of the city, gardens or courtyards. The lifestyle program is tailored around residents’ interests and hobbies, and the home is regularly visited by school children who join in activities and entertainment. There is an onsite hairdressing salon for pampering, a well-stocked library and a stylish private dining room that can be booked for resident and family celebrations and special events.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Willoughby in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Estia Health Willoughby met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Built in wardrobe, Cooling and heating, Overbed table, Furnished room, Bedside table, Ensuite bathroom
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
202 Mowbray Road, Willoughby NSW 2068
Visits are by arrangement with the home. Call Estia Health Willoughby to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 57 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Estia Health Willoughby reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
202 Mowbray Road, Willoughby NSW 2068.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 2 out of 5.
I have relatives that reside at Estia. We have been welcomed, well cared for and meals are nutritious. All staff are friendly and easy to approach and communicate with if you have any questions or issues. They keep me well informed when needed. The chef provides a variety of freshly made meals. The variety of activities they can join in is amazing. Bus trips, high tea, sing a longs, bingo and many more. Overall our experience has made the transition into full time care very comfortable and easy.
Rated 5 out of 5.
Rated 1 out of 5.
My Dad has been a resident at Estia Health Willoughby for around nine months. The facility is well maintained, with clean and comfortable rooms. The real strength is the staff, who are consistently warm and attentive. They genuinely care about the residents’ wellbeing. There’s a good range of meal options and the team will always make sure my Dad gets food that he likes. They also have access to a wide range of books from Willoughby Library. The team regularly go the extra mile by organising internal events and excursions, which I can see contribute positively to the residents’ quality of life.
In 2018, when my father needed residential aged care, I made an extensive list of nursing homes across Sydney that met my criteria, and it came to 55. After visiting and comparing them, I chose Estia Willoughby. My mother moved in during 2021, and over the years the team provided outstanding care to both of them. The staff were consistently warm, respectful and attentive—not just clinically competent, but genuinely caring. As a family member, that matters enormously: it took pressure off my shoulders and eased the emotional burden that so many families carry when they can’t provide full-time care themselves. My father passed away in 2022, and my mother passed away the day after Australia Day this year—an end of an era for our family. Looking back, I feel real gratitude that they were able to spend their final years supported by a team many of whom I came to know and trust. Thank you.
What a wonderful, caring and attentive staff at Estia Aged Care Willoughby. My mother has been well looked after these past 7 years and I have had the priviledge of getting to know some of her dedicated carers. How lucky my family is.
my husband has been in Estia Willoughby for 4 months. The care and cleanliness is exceptional. The staff are always helpful and friendly. My husband is extremely well looked after, in fact you couldn’t wish for more. There are many activities organised by the staff and there is always a happy vibe. The property is very sound but needs updating which I believe this is in the pipeline and is my only criticism.
I never thought we would need a nursing home for Dad, as we were committed to caring for him at home. But nearly four years on with his advanced Alzheimer’s, managing him became too much. Four different people we knew highly recommended Estia Willoughby, and now we know why, and can join them! Dad got a place there about three months ago and we couldn’t be more grateful, more happy, and more pleased with Estia Willoughby. The staff are amazing - warm, friendly and caring. The lifestyle program provides a wonderful range of activities. And the home is clean and organised. Thank you to the Willoughby Estia team for all that you do 🙏
I honestly believe this is the best aged care facility ever. From the moment you walk in, you can feel the warmth, compassion, and professionalism that the entire team provides. Every single staff member is caring, kind, and genuinely dedicated to the residents’ wellbeing. The level of care here goes above and beyond it’s clear that everyone truly loves what they do. The food is absolutely incredible, with delicious, nutritious meals that feel home cooked and made with love. The staff are amazing always patient, respectful, and attentive to every detail. This facility doesn’t just care for residents; it makes them feel valued and part of a family. I can’t recommend it highly enough!
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