Horton House and Warmington Lodge Reviews – Aged Care Home in Yass, NSW

Horton House and Warmington Lodge Reviews – Aged Care Home in Yass, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Horton House and Warmington Lodge in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 85% · Most of the time 15% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 100% · Most of the time 0% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 92% · Most of the time 8% · Some of the time 0% · Never 0%100 in 100
Do you get the care you need?Always 100% · Most of the time 0% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 69% · Most of the time 31% · Some of the time 0% · Never 0%100 in 100
Are you encouraged to do as much as possible for yourself?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 69% · Most of the time 23% · Some of the time 8% · Never 0%92 in 100
Do you like the food here?Always 62% · Most of the time 38% · Some of the time 0% · Never 0%100 in 100
Do staff follow up when you raise things with them?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Are staff kind and caring?Always 62% · Most of the time 38% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 100% · Most of the time 0% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?100 in 100

Reviews from families and visitors4.8from 5 reviewsRead the reviews

4.8out of 5

5 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Palliative/End of life care
Staff behaviour/conduct
Communication and consultation

Most complaints were about

Food and catering
Medication management
Goods and equipment (including technology)

The main improvements made were in

Food and catering
Medication management
Purchase of new beds

Horton House and Warmington Lodge

At a glance

Where it does well8

Worth asking about2

Room types at Horton House and Warmington Lodge

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Horton House and Warmington Lodge

Costs at Horton House and Warmington Lodge

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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