TriCare Ashgrove Aged Care Residence

Everyone was so kind during the time Dad was in care. Never a moment feeling like we didn't have the support we needed. Jenny was amazing too!

My experience with the management of this facility has been disappointing. During the period I was dealing with the facility, Jenny, the facility manager, was the primary management contact. I found communicating with her to be very poor, with emails and phone calls often going unanswered. I was also concerned that key positions, including receptionist, head chef, and clinical manager, appeared to remain vacant for several weeks. This created the impression of inadequate management support and oversight.

Mother in law was sent to hospital for a fall and change of medications without our knowledge. She was in hospital for six days and my wife only found out when the hospital called her to let her know they were sending her back to tri care Ashgrove. After phone calls to Jenny Wright and whoever else answered the phone and emails nothing was ever replied to. It’s been a week so far without any answers which is not good enough. This is the second incidence that has happened that we were not contacted for and we have tried to get answers for without reply’s. We are disgusted with the communication in this home like some of the reviews before me.

Despite the website advising the facility has reception until 5pm there was no one answering the front door buzzer at 4:45 or the telephone. I can see from the one star Google reviews, that inability of family to access their loved ones is an ongoing problem that remains unaddressed. This is the second time we were unable to obtain access. One weekend I waited 30Min until other visitors left to obtain access. My father paid a RAD of $1.25 million for state of the art luxury care and for that the facility cannot provide a reception service. I have visited many other facilities on many, many occasions in homes with far less “luxury facilities” who are able to provide safe, secure access to relations at all times. Not good enough

On arrival, an anxious Mum and Dad (and support crew!) received a very warm welcome from Karen. The room was large and inviting, beautifully stylish, spotlessly clean, with their names already up outside, which was a very thoughtful touch. The folks were soon at ease. The care and kindness they have received at Tricare Ashgrove have been exceptional, covering all aspects of their well-being — from nursing oversight, practical/personal care to simulation through activities. My parents make particular mention of Julie for her joyful nature and for organising great activities, and of Jenny for her overall facilities management, although all the staff are brilliant. I could not recommend Tricare Ashgrove any more highly – THANK YOU.