Arcare Birtinya Reviews – Aged Care Home, QLD

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Accommodation

Explore room types at this facility.

Grande
Availability needs confirmation
Refundable deposit (RAD)
$695,000
Daily payment (DAP)
$160.52/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 26m² - 31m²
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Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
18 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Premiere Plus
Availability needs confirmation
Refundable deposit (RAD)
$1,005,000
Daily payment (DAP)
$232.11/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 27m² - 31m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
25 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.
Deluxe
Availability needs confirmation
Refundable deposit (RAD)
$750,000
Daily payment (DAP)
$173.22/day
- Room type: Single room + ensuite
- Occupancy: 1 person
- Room size: 26m² - 30.42m²
View room details
Pricing and update details
Displayed accommodation amounts are source-provided. Confirm current costs, availability and placement suitability with the facility.
Availability needs confirmation
Details updated 6 Aug 2026
21 rooms of this type.
This is a room type, not a confirmed vacancy. Confirm availability and current prices with the facility.

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Services and specialties

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Care & support

Care options and specialist support offered at this home.

Care types

Permanent
Respite

Life at the home

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Food & dining

Breakfast: fresh
Lunch: fresh
Dinner: fresh

Prepared on site100%

This facility$14/day

Sector average$16/day

Food spend per resident

Amenities & facilities

Overbed TableFurnished RoomCafe Or RestaurantChapelDining RoomsGazeboLounge AreasGardens And LandscapingHerb Or Vegetable GardenChef Prepared MealsPatios Verandahs And BalconiesEnsuite BathroomLeisure FacilitiesDesk

Quality & staffing

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Government ratings

Overall government rating

Quality standards

Registered nurse coverage

This facility24h 0m

National average23h 51m

Meets RN coverage target

Reporting month: June 2026

Occupancy

Reported occupancy91-100%

Feedback summary

Reporting period: 2024-25

Complaints received about

Communication and consultation
Clinical care
Food and catering

Improvements identified in

Choice and dignity (including lifestyle and activities)
Assessment and implementation (including care management)
Food and catering

Location

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Address

14 Waterside RetreatBirtinya QLD 4575

Directions

Reviews

5.0out of 5

12 ratings

Some reviews were originally published on Google.

12 reviews

Alan M.

a year ago

I would just like to take the time to say how happy we are we chose Acare Birtinya. We can not praise the staff enough for the loving care given to Mum. All the staff from the front desk to the kitchen is worthy of the 5 stars. Thank you to everyone it is peace of mind your loved one is so cared for. Bless

David H.

a year ago

Rated 5 out of 5.

B G.

2 years ago

Rated 5 out of 5.

Debbie H.

2 years ago

Rated 5 out of 5.

Peter H.

2 years ago

Rated 5 out of 5.

Jan M.

2 years ago

My Mum went into Arcare Birtinya for respite with a view to permanent placing. I was concerned that the place looked so beautiful but the care would not be there. How wrong was I? All the staff were fabulous…. So caring and in and out of Mums room all the time. She was always dressed and showered every day I went in. The food was amazing as they have a chef to do the cooking and residents are asked to help design the menu. It is a place where I feel I would want to go when and if I am placed in that situation. Mum is happy there so I am happy.

Julie H.

2 years ago

We urgently needed to find a care home for my mum after the one we chose fell through. After a phone call to Arcare Perigian, we were directed to Arcare Birtinya. 48 hrs later, Mum had approval and moved in 6 days later. Christy was brilliant, the staff made Mum feel very welcome, the residents were welcoming and friendly, and the facility is gorgeous! Mum is really happy to be at Birtinya and our family is relieved she is now living in a safe place with access to all the facilities and support she requires.

Ros L.

2 years ago

All staff at Arcare Birtinya are really lovely. The nurses send me emails or call to keep me up to date with Mum, the carers always wear a smile, they recognise who I am when I visit even before I get to Mum. Amazing how they remember who we belong to. Mum really likes it there, she receives great care. I love how Christy keeps the same staff looking after the same residents which allows them to get to know each other really well. Mum enjoys all the activities and the company of the other residents. It's one big happy family in Arcare Birtinya and I can't thank them all enough. :)

B G.

2 years ago

My family would like to thank Christy and the entire team at Arcare Birtinya for assisting our parents to transition into aged care. 10 days after Dad entered Arcare Birtinya, our Mum got to join Dad. The two have been together for 70 years, and achieved so much in their lives. This next stage is something they are now exited about, yes excited, Mum could not wait to enter Arcare Birtinya. After meeting Christy, and viewing Birtinya, Mum couldn’t wait. Her move was delayed after a short hospital stay , but once there her joy was overwhelming. The staff have made my parents so welcome , at home , and nothing is a problem for the entire staff. Nursing, catering, maintenance & cleaning, you name it its 5 stars Thank you Christy, after caring for them for 10 years, I feel exceptionally comfortable they have a beautiful new home

Sue K.

2 years ago

The staff have all been so very supportive through what can be a difficult time of adjustment for families. Both of my parents are now well settled in and enjoying their new home immensly ! They are happy together surrounded by genuinely caring people, both staff and other residents, with lots to keep them busy and happy - they truly love their new life at Arcare Birtinya !

Showing 10 of 12 reviews