Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
Surrounded by nature, Fairways has its own shared spaces, light filled and airy so residents can relax, knowing there is always somewhere to enjoy peaceful moments, as well as getting involved in a range of activities available in our community. These include happy hour, concerts and entertainment, games, bingo and quizzes. A community bus can transport residents to the nearby shopping centre and activities in the CBD just kilometres away. There is a self contacted private room available for residents to share personal milestones with family and friends as well. Our chefs have developed menus that change daily and rotate every four weeks to capture the best available and seasonal produce from the region. Our services include dementia care, respite care, a registered nurse 24/7, visiting GP and allied health professionals, visiting hairdresser and beauty therapist, church services and a village bus service and outings.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Fairways in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 64% · Most of the time 36% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 27% · Most of the time 55% · Some of the time 18% · Never 0%82 in 100
Do you get the care you need?Always 64% · Most of the time 36% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 32% · Most of the time 59% · Some of the time 9% · Never 0%91 in 100
Are you encouraged to do as much as possible for yourself?Always 73% · Most of the time 27% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 73% · Most of the time 9% · Some of the time 14% · Never 5%82 in 100
Do you like the food here?Always 32% · Most of the time 41% · Some of the time 23% · Never 5%73 in 100
Do staff follow up when you raise things with them?Always 45% · Most of the time 45% · Some of the time 9% · Never 0%90 in 100
Are staff kind and caring?Always 59% · Most of the time 32% · Some of the time 9% · Never 0%91 in 100
Do you have a say in your daily activities?Always 82% · Most of the time 18% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?91 in 100
Reviews from families and visitors4.0★from 24 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Food and catering
Choice and dignity (including lifestyle and activities)
Staff behaviour/conduct
Most complaints were about
Staff behaviour/conduct
Clinical care
Communication and consultation
The main improvements made were in
Staff behaviour/conduct
Clinical care
Communication and consultation
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over the last 2 years
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2026 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Bolton Clarke Fairways met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Allied health services
Dementia and memory support
Dementia support
Terminal illness
Food
Breakfast is cooked fresh; Lunch is cook chill; Dinner is cook chill, and 40% of food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$15Average home$16
Facilities
Activities room
Lounge areas
Chef prepared meals
Rotating menu
Visiting GP
Activities and entertainment
Group outings
Music
On site hairdressing
Lifestyle activities
Bingo and games
Electric bed
Lockable storage
Phone access points
Visitor chairs
Cafe or restaurant
Dining rooms
Leisure facilities
TV room
Kitchenettes
On site kitchen
In the rooms: Bedside table, Built in wardrobe, Ensuite bathroom, Overbed table, Pleasant decor, Furnished room, Cooling and heating
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Fairways
Address 59 Hanbury Street, Bundaberg North QLD 4670
Visits are by arrangement with the home. Call Bolton Clarke Fairways to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100About the same as the national figure
Residents with a restrictive practiceRestrictive practices12 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss4 in 100Fewer than the national figure
Residents who had a fallFalls and major injury23 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury1 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines33 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines9 in 100About the same as the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers230 minutes · target 224
6 minutes above its target
Care from registered nurses51 minutes · target 45
6 minutes above its target
That’s 3 hours 50 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Fairways reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
5 out of 5Excellent
4
Services and supports for daily living4
Organisation’s service environment4
Feedback and complaints4
Human resources4
Organisational governance4
Improvement needed
Significant improvement needed
5
4
3
2
1
Some reviews were originally published on Google.
24 reviews
DF
Deon F.
5 January 2025
I am writing to say that i have done paper reviews for the staff in June & heard nothing back & also did other reviews in December & i did it by scanning the qr code & asked for replies & have heard nothing back & have also asked some staff members & they have heard nothing either.
SS
Samantha S.
20 March 2024
Staff is not good at caring for residents, billing is a complete joke. Trying to sort out billing issues is a game of hot potato. Not somewhere I will be sending any other members of family.
CP
Col P.
9 May 2023
Appalling staff training and duty of care by some staff in assisted care. Basic procedures not followed causing dramatic increase of stress and trauma in my father's health . Strongly suggest concerning all options.
MD
Michelle D.
26 July 2021
Rated 4 out of 5.
JM
Josh M.
26 July 2021
Rated 4 out of 5.
PP
Pauline P.
26 July 2021
Rated 5 out of 5.
DM
Debbie M.
26 July 2021
Rated 5 out of 5.
RM
Richard M.
26 July 2021
Rated 4 out of 5.
PD
Philip D.
26 March 2021
Staff have been very helpful pleasant and friendly in the processes of filling out the form involved with the initial application and then all of the forms involved with the actual admission. To be continued. 🐲
AJ
Anne J.
9 December 2020
My Mum is in the assisted living units, she is safe, happy and well cared for