SB
Sue B.
26 July 2026Arcare appeared on 60 min TV show anyone wanting to place a parent there should watch 60 minute TV show on aged care available on youtube
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77 Main Street, Burdell QLD 4818
Deposits (RAD) $550,000 to $625,000
Daily payments (DAP) $127.03 to $144.35 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
- Built June 2017 - 90 luxurious single suites, each with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent and dementia accommodation - 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare North Shore in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare North Shore met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
77 Main Street, Burdell QLD 4818
Visits are by arrangement with the home. Call Arcare North Shore to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 35 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare North Shore reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
77 Main Street, Burdell QLD 4818.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Arcare appeared on 60 min TV show anyone wanting to place a parent there should watch 60 minute TV show on aged care available on youtube
Wonderful caring staff going the extra mile in taking care of our loved one! A very special mention of Tammy, Esther, Leonie, Ann, Rachel, Jackie and Brook!!! They are exceptional and always willing to listen and help at all times!! We are so blessed to have them!! No place in the world hasn't got 'some issues' but the BIG difference comes with how willing both parties are to work through the 'issues' and my experience is very positive as they go above and beyond to address any issues and assist with resolutions I am comfortable and satisfied with! Thank you to the wonderful team under Rachel's loving, caring, compassionate and professional leadership. Without Rachel's exceptional leadership and genuine care, Arcare NS will be in big trouble!!! Arcare HQ ... please take very well care of Rachel and her team...they are the rock, heart and stability to the residents and their families at Arcare NS!
Awful to hear what this service is doing to our elderly. Do not send your loved ones here.
Rated 1 out of 5.
My Dad George has just been admitted to this wonderful aged care facility . The nurses and assistants were so caring and patient . The reception staff in the lead up to his admission were always extremely helpful and a special mention to Alwyn in Brisbane for her patience and time spent organising and answering my never ending questions while waiting for his move . Thank you
Rated 3 out of 5.
Great place, staff are amazing going above and beyond
I recently lost my best friend, my mother. My brother and I were always dubious of aged care facilities due to the fear passed on to us from Mum. She never wanted to be in one, we never wanted to admit her to one. Alas, she was diagnosed with dementia and it became inevitable. From the very first day the staff at Arcare Northshore showed the utmost patience and respect for Mum. An awkward and unwanted situation made more tolerable by the fact we felt Mum was safe. She was cared for with the kind of empathy her own family would show. She was provided with a level of dignity that others may never know. My brother and I cannot express how grateful we are that we were blessed to have such professional and caring staff watch over Mum until her very last breath. God bless you all.
Our dad Ernie Dyer was here and it was the best care we could of asked for. We would like to thank you all. We would highly recommend to anyone who needs a home for their loved one. Special mention to Margaret - you are simply the best.
Amazing staff and facility who go far beyond to ensure family members are cared for in a dignified and efficient manner