Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
Discover Caboolture’s heart of aged care Supporting the community for over 70 years, where care and safety has always come first, the new Fernhill is welcoming residents from October 2020. Designed with greater needs in mind, contemporary and architecturally awarded, the new Fernhill will further allow us to provide residents with the highest standards of safety, governance and oversight while offering the very best in modern residential aged care, including a registered nurse on duty 24/7. Like to find out more about Fernhill’s memory support, respite and wellness services? One of our friendly team would love to hear from you.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Fernhill in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 65% · Most of the time 26% · Some of the time 10% · Never 0%91 in 100
Do you feel safe here?Always 48% · Most of the time 42% · Some of the time 10% · Never 0%90 in 100
Is this place well run?Always 13% · Most of the time 52% · Some of the time 29% · Never 6%65 in 100
Do you get the care you need?Always 35% · Most of the time 58% · Some of the time 6% · Never 0%93 in 100
Do staff know what they are doing?Always 16% · Most of the time 61% · Some of the time 23% · Never 0%77 in 100
Are you encouraged to do as much as possible for yourself?Always 39% · Most of the time 29% · Some of the time 29% · Never 3%68 in 100
Do staff explain things to you?Always 19% · Most of the time 42% · Some of the time 32% · Never 6%61 in 100
Do you like the food here?Always 13% · Most of the time 23% · Some of the time 52% · Never 13%36 in 100
Do staff follow up when you raise things with them?Always 26% · Most of the time 39% · Some of the time 26% · Never 10%65 in 100
Are staff kind and caring?Always 77% · Most of the time 16% · Some of the time 6% · Never 0%93 in 100
Do you have a say in your daily activities?Always 55% · Most of the time 26% · Some of the time 10% · Never 10%81 in 100
How likely are you to recommend this residential aged care home to someone?61 in 100
Reviews from families and visitors1.0★from 1 reviewRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Food and catering
Choice and dignity (including lifestyle and activities)
Staff behaviour/conduct
Most complaints were about
Food and catering
Medication management
Physical environment (including cleaning)
The main improvements made were in
Food and catering
Medication management
Physical environment (including cleaning)
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
3out of 5Acceptable
Overall rating, published May 2026
Over the last 2 years
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
3 out of 5Acceptable
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated October 2024
4 out of 5Good
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Bolton Clarke Fernhill met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Dementia and memory support
Dementia support
Terminal illness
Food
Breakfast is cooked fresh; Lunch is cook chill; Dinner is cook chill, and 49% of food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$17Average home$16
Facilities
Security
Leisure facilities
Concierge
Electric bed
Patios verandahs and balconies
TV in room
Wi fi and internet
Visitor chairs
Lounge areas
Shared bathroom
In the rooms: Overbed table, Bedside table, Ensuite bathroom
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Fernhill
Address 81-103 King Street, Caboolture QLD 4510
Visits are by arrangement with the home. Call Bolton Clarke Fernhill to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100About the same as the national figure
Residents with a restrictive practiceRestrictive practices11 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss7 in 100Fewer than the national figure
Residents who had a fallFalls and major injury33 in 100More than the national figure
Residents who had a fall with a major injuryFalls and major injury2 in 100About the same as the national figure
Residents taking 9 or more medicinesMedicines40 in 100More than the national figure
Residents given an antipsychotic medicineMedicines12 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers224 minutes · target 214
10 minutes above its target
Care from registered nurses43 minutes · target 43
On its target
That’s 3 hours 44 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Fernhill reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
3 out of 5Acceptable
4
Services and supports for daily living4
Organisation’s service environment4
Feedback and complaints4
Human resources4
Organisational governance4
Improvement needed
Significant improvement needed
5
4
3
2
1
Some reviews were originally published on Google.
1 review
TF
Tom F.
4 July 2025
I thought this looked like a beautiful place for my nan and then a day before I was ment to be shown around I received a message saying my nan was clinically declined for a bed there and that my appointment was cancelled when I email to ask why I got no reply. I don't understand why because my nan is just boarder lining dementia and they say they cater for dementia patients. Just seem blunt with no reason, feeling disappointed.