Estia Health Carindale

Lovely and welcoming environment. The staff are helpful and kind.

Staff are lovely.

Really quite bad. Estia appears to be just as devoid of care and comfort as the previous owners.

Extremely disappointing. The staff appear visibly frustrated with dementia patients and frequently pass off the resident to another staff member who may not even be present where the confused patient is directed, such as "go to reception" or "go to the office," only to find no one there. I witnessed one dementia patient requesting two girls to speak English while in Australia, and they regarded him with disdain. I was shocked. Not only is that man disoriented about his location and the current year, but he also has to grapple with the fact that Punjabi seems to be the new local language in his care home? The residents and their families invest a significant amount of money in Vacenti, and they should always be prioritized. During Sunday Mass, the staff show a lack of respect for the service and those present. Their joyful exclamations can be heard as they leave the building, clearly relieved to have completed their shift. I find this behavior cruel, especially in front of residents who are unable to leave and desperately wish they could. Some staff members seem disengaged, oblivious to when a patient is trying to get their attention, etc. One woman consistently shouts our relative awake; she is not deaf and does not deserve to be yelled at. A gentle nudge or soft awakening would suffice. Where is the compassion in this home? If dementia patients are tested for Covid, they are confined alone in their rooms for six days. This illogical and degrading treatment can inflict more harm on the patient than the original cough they had. Communication here is severely lacking; calls and emails often go unanswered for weeks. On one occasion, we requested a group of employees (who were gathered in a circle chatting and laughing) to ensure our relative's hair was washed and ready for the day out. Silence. No one replied. We were merely scrutinized as if we had offended them by making the request. Resident rooms often smell strongly of urine. There is a genuine absence of care in this... let’s call it what it is: a sterile facility, far removed from a home

I was so impressed, very kind and friendly.

Family oriented and intimate/personalised