Ozcare Port Douglas Reviews – Aged Care Home in Craiglie, QLD

Ozcare Port Douglas Reviews – Aged Care Home in Craiglie, QLD | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Ozcare Port Douglas in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 50% · Most of the time 50% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 50% · Most of the time 43% · Some of the time 7% · Never 0%93 in 100
Is this place well run?Always 14% · Most of the time 50% · Some of the time 29% · Never 7%64 in 100
Do you get the care you need?Always 50% · Most of the time 50% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 29% · Most of the time 57% · Some of the time 14% · Never 0%86 in 100
Are you encouraged to do as much as possible for yourself?Always 71% · Most of the time 21% · Some of the time 0% · Never 7%92 in 100
Do staff explain things to you?Always 50% · Most of the time 21% · Some of the time 29% · Never 0%71 in 100
Do you like the food here?Always 7% · Most of the time 36% · Some of the time 43% · Never 14%43 in 100
Do staff follow up when you raise things with them?Always 36% · Most of the time 50% · Some of the time 14% · Never 0%86 in 100
Are staff kind and caring?Always 36% · Most of the time 57% · Some of the time 7% · Never 0%93 in 100
Do you have a say in your daily activities?Always 57% · Most of the time 29% · Some of the time 14% · Never 0%86 in 100
How likely are you to recommend this residential aged care home to someone?86 in 100

Reviews from families and visitors3.9from 8 reviewsRead the reviews

3.9out of 5

8 ratings

Some reviews were originally published on Google.

8 reviews

Joachim P.

21 July 2026

3 months ago I made the difficult decision to place my father into this aged care facility as staff made it seemed that he would receive quality care and meet his needs around the clock. However a couple days ago, I received a phone from my father and I was absolutely SHOCKED about what he told. He has stated that staff have neglected him on numerous occasions throughout his time at the facility. I have went to the facility and had a talk with management about this incident and they have DENIED it. So this is a warning towards anyone of thinking of placing someone in this facility.

B H.

11 May 2026

Rated 5 out of 5.

Menuka K.

11 May 2026

Rated 5 out of 5.

Mhissey P.

15 March 2026

Rated 5 out of 5.

Wendy B.

7 August 2024

KEEP FAMILY MEMBERS AWAY FOR RESPITE, THEY EXCEPT YOUR BOOKING, THEN UPON ARRIVAL IF A PERMANENT RESIDENT TURNS UP THEY WILL CANCEL YOUR BOOKING ON THE SPOT JUST TO ACCOMODATE THE PERMANENT. THEY THEN OPENLY LIE TO PROTECT THEMSELVES. THERE IS MOULD IN THE FACILITY AND WORKING MACHINERY ON PREMISES WITH NO PROTECTION FOR THE ELDERLY RESIDENTS WITH DIMENTIA. WHEN A COMPLAINT IS PUT IN, THEY OPENLY DENY UNTIL PROOF IS PRODUCED AND BASICLY DONT CARE

Vivienne H.

22 May 2023

My father Frederik was privileged to be able to stay at Ozcare Port Douglas. The staff are so very caring and easy to deal with. Nothing is too much for them. The food is nutritious and tasty and the residents get involved with the meal planning and outings. I could not think of a better place to have placed my dear father. *********** 10 Stars

Dawn W.

22 July 2022

Management is very approachable & easy to talk to, today was my first time visit. Vigilant about COVID testing & signing in,my opinion it was clean & well cared for.

Lily K.

4 July 2022

I have found the management and staff to be kind and helpful at all times. The facility is always beautiful bright and clean.

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Social and domestic assistance
Palliative/End of life care

Most complaints were about

Staff behaviour/conduct
Communication and consultation
Physical environment (including cleaning)

The main improvements made were in

Medication management
Physical environment (including cleaning)
Palliative/End of life care

Some reviews were originally published on Google.

8 reviews

Joachim P.

21 July 2026

B H.

11 May 2026

Rated 5 out of 5.

Menuka K.

11 May 2026

Rated 5 out of 5.

Mhissey P.

15 March 2026

Rated 5 out of 5.

Wendy B.

7 August 2024

Vivienne H.

22 May 2023

Dawn W.

22 July 2022

Management is very approachable & easy to talk to, today was my first time visit. Vigilant about COVID testing & signing in,my opinion it was clean & well cared for.

Lily K.

4 July 2022

I have found the management and staff to be kind and helpful at all times. The facility is always beautiful bright and clean.

Ozcare Port Douglas

At a glance

Where it does well7

Worth asking about2

Room types at Ozcare Port Douglas

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Ozcare Port Douglas

Costs at Ozcare Port Douglas

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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