EG
Edward G.
20 July 2026Rated 5 out of 5.
Loading the aged care home
149 Hogg Street, Cranley QLD 4350
Deposits (RAD) $726,000 to $1,250,000
Daily payments (DAP) $167.68 to $288.70 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Palm Lake Care Aged Caring Community is right next door to our spectacular Toowoomba Palm Lake Resort. Providing the latest in luxury personal suites, Palm Lake Care Toowoomba features a host of community inspired facilities, including a cinema, multiple lounge and dining areas, a café, activities rooms, salon and lush gardens and a fully equipped children’s outdoor play area. Toowoomba offers a more intimate living arrangement in five smaller community wings with their own lounges, as well as a planned specialised Integrated Living Unit (for people living with dementia who may be socially isolated in the wider community). This is provided over one level with plenty of outdoor courtyard access for each resident.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Palm Lake Care Toowoomba in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated January 2026
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Palm Lake Care Toowoomba met 33 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $23 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Cooling and heating, Overbed table, Built in wardrobe, Pleasant decor, Furnished room
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
149 Hogg Street, Cranley QLD 4350
Visits are by arrangement with the home. Call Palm Lake Care Toowoomba to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 56 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Palm Lake Care Toowoomba reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
149 Hogg Street, Cranley QLD 4350.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
High staff turnover. Failed 21/42 standards in July 2025 audit & still not compliant. Care continues to decline. Management & Head Office staff do not engage in meaningful & solutions focused discussions. Face to face communication is discouraged. Feedback boxes are the “new” strategy. Avoidance is rife. 38 vacant beds. Don’t put the ones you love here. Do your research & ask questions. Look for networks to tap in to for accurate information .
Our family’s experience with this facility has been extremely disappointing. We have observed & experienced ongoing concerns relating to medication management, clinical care, communication, and hygiene standards. When issues are raised, it is very difficult to have open and constructive discussions with management or head office representatives. Our concerns are not adequately acknowledged or addressed. There also appears to be high staff turnover, which impacts continuity of care and overall confidence in the facility. Families considering aged care options should take the time to thoroughly research facilities, ask detailed questions about staffing and compliance, and seek independent feedback before making decisions for their loved ones.
For some time now there has been a silent, slow leak in the foundations of Palm Lake Care
Based on my experience, Palm Lake Care Toowoomba’s management has fallen well short in communication, responsiveness, ongoing clinical assessment and governance, particularly where higher or more complex care needs are involved. Families should ask very direct questions about accountability, clinical escalation and how concerns are actually addressed before considering placing a vulnerable loved one.
Rated 1 out of 5.
The Aged care Facility is currently under review by the Aged Care Commission, failed 21 of 42 standards in July 2025 and still has not improved. Care is not good if you are thinking of putting an elderly loved one this facility - DON'T. Do your research it will take a very long time to get back to compliance and actually provide good care.
Rated 4 out of 5.
Great Employees
Rated 4 out of 5.
Showing 10 of 11 reviews