42-46 Bay Avenue, Deception Bay QLD 4508
Deposits (RAD) $550,000 to $750,000
Daily payments (DAP) $127.03 to $173.22 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
RAD $550,000
DAP $127.03 a day
Memory Support Unit - Classic SuitePrices as the facility states them. Confirm current prices and fees with the facility.
Palm Lake Care Deception Bay is just a short stroll from the beach and the pristine waters of Moreton Bay as well as Deception Bay Shopping Centre. We are family owned and operated with more than four decades of local experience. Palm Lake Care Deception Bay is a standout difference when it comes to care and comfort on any budget. Here our residents are amongst friends with the reassurance that the very best care is on hand when needed. Our spacious community includes spacious dining and lounge areas (with a piano and dance floor ready for you to kick up your feet or spin your wheels), as well as smaller intimate lounges scattered around our 80 private suites. Our lovely Salt Café is perfect for a delicious coffee or tea and sweet treats. Residents enjoy meandering paths and a vibrant resident community that includes independent Resort living on site.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Palm Lake Aged Care Deception Bay in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated October 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Palm Lake Aged Care Deception Bay met 39 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $24 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table, Furnished room, Pleasant decor
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
42-46 Bay Avenue, Deception Bay QLD 4508
Visits are by arrangement with the home. Call Palm Lake Aged Care Deception Bay to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 52 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Palm Lake Aged Care Deception Bay reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
42-46 Bay Avenue, Deception Bay QLD 4508.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Best age care Palm Lake Aged Care Deception Bay provides a high standard of care in a welcoming and homely setting, making it a commendable choice for families seeking quality aged care services. Highly recommend
While the facility is clean, residents have access to a number of activities and the food is good. When it comes to medical, health and care there system fails greatly. Medical notes are not updated on residents records, passing on information between nursing staff and administration staff doesn't happen which is important when it comes to some elderly health and a definite lack of care and concern. Processes and procedures aren't followed appropriately and don't expect to get anything done, passed on or noted in a file if it happens on a weekend. Also whilst we can't be sure of who but money left in clothing pockets or drawers seems to disappear frequently. On a last note, my father passed away recently, he was taken to hospital, we notified Palm Lakes nursing staff that he may not make it back. It has been 4 days now and not one phone call from Palm Lakes to see if there was any update or express that they had heard more. That is absolute and outright dissmisal and apathetic of the whole situation, given they called the ambulance to send him to hospital as he had a fall. Would you not follow up!!!
Pulled my dad out of there .staff never attended to his needs when he needed them wasn't showed for 3 days
Kenneth Jones my dad is there my mum was there and passed away that day her wheel chair went missing we have been asking for it back for over 18 months out in a complaint to aged care today as my dad was not receiving the support he needs faeces everywhere ask staff little results has to go and complain 4 times at desk to get any response then they came and showered Ken cleaned his room here is a picture off the inside of the cushion that my dad sits on daily
My nana moved here from another nursing home that was providing her atrocious care. Palm Lake Care is a breathe of fresh air and the staff here have gone above and beyond to help my nana settle in. The room itself is lovely and we were able to decorate it to suit her. The staff are competent and keep us informed. My nana is oxygen dependent and Palm Lake has included her on bus trips which was a huge problem at her last nursing home. The staff don’t make her feel like a burden because of her condition. The activities and facilities are very good. Thank you Palm Lake Care. Keep up the good work!
No aged care facility is perfect but PLC Deception Bay strives to do so through responding to challenging situations with high level motivation and highly active, friendly and responsive staff. Their care of my mother was brilliant. Our family was highly active in my mother's care, working cooperatively with the staff and administration. Their respect for her at all times and especially at the time of her passing was brilliant.
Was approved for my mother to stay here she needed palliative care. The home was in a red zone for Covid which meant only one visitor a day. I asked the question because mum is in palliative care can we have more visitors as she wants her family with her as she doesn’t have much time left.The answer was no but was quick to say we have only been approved for low care and she needs approval for high care. It’s all about the money in this place needless to say we found a better place for Mum that cared about our situation.
A great morning tea 11th May for all the mothers. Linda ran the morning so well and her decorations were so beautiful which I believe she made all herself. A great credit to her and she should be so happy with the full room of mothers being waited on. A fantastic morning with everyone smiling and have a great time. The added bonus of all the mum's having their photos taken in front of the display with their daughters and maybe a few sons too. Well done Linda. kind regards Maree
