Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
Just a few blocks from Limestone Park, Queens Park and Ipswich Nature Centre in the Eastern Heights area of Ipswich, Milford Grange is a thriving community. The site is tastefully decorated in contemporary hues and tones in the indoor shared spaces, rooms are appointed with modern fittings and fixtures and outdoor spaces boast lovely gardens and residents can keep themselves buys in the community vegetable garden. Residents are encouraged to take advantage of the indoor and outdoor spaces available for relaxation and socialising. Regular social events and activities include concerts and entertainment, games, happy hour, arts and crafts and movie days. With taste and nutrition in mind, our daily changing menus are rotated every four weeks to make use of fresh and seasonal produce. Our services include dementia care, respite care, a registered nurse 24/7, visiting GP and allied health professionals, a village bus service and outings.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Milford Grange in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 78% · Most of the time 22% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 83% · Most of the time 17% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 67% · Most of the time 17% · Some of the time 17% · Never 0%84 in 100
Do you get the care you need?Always 78% · Most of the time 22% · Some of the time 0% · Never 0%100 in 100
Do staff know what they are doing?Always 61% · Most of the time 22% · Some of the time 17% · Never 0%83 in 100
Are you encouraged to do as much as possible for yourself?Always 94% · Most of the time 6% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 72% · Most of the time 11% · Some of the time 17% · Never 0%83 in 100
Do you like the food here?Always 17% · Most of the time 61% · Some of the time 17% · Never 6%78 in 100
Do staff follow up when you raise things with them?Always 56% · Most of the time 33% · Some of the time 11% · Never 0%89 in 100
Are staff kind and caring?Always 89% · Most of the time 11% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 78% · Most of the time 22% · Some of the time 0% · Never 0%100 in 100
How likely are you to recommend this residential aged care home to someone?89 in 100
Reviews from families and visitors3.7★from 14 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Staff behaviour/conduct
Choice and dignity (including lifestyle and activities)
Food and catering
Most complaints were about
Food and catering
Personal care
Clinical care
The main improvements made were in
Food and catering
Personal care
Clinical care
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over the last 2 years
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Bolton Clarke Milford Grange met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Allied health services
Dementia and memory support
Dementia support
Terminal illness
Food
Breakfast is cooked fresh; Lunch is cook chill; Dinner is cook chill, and 42% of food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$15Average home$16
Facilities
Gazebo
Herb or vegetable garden
Rotating menu
Lounge areas
Gardens and landscaping
Activities room
Dietitian or nutritionist
Visiting GP
Activities and entertainment
Arts and crafts
Group outings
Music
Lifestyle activities
Electric bed
Lockable storage
Phone access points
Pay TV options
TV in room
TV room
Shared bathroom
Patios verandahs and balconies
Scenic views
In the rooms: Pleasant decor, Bedside table, Built in wardrobe, Ensuite bathroom, Overbed table, Furnished room, Cooling and heating
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Milford Grange
Address 32 Grange Road, Eastern Heights QLD 4305
Visits are by arrangement with the home. Call Bolton Clarke Milford Grange to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100Fewer than the national figure
Residents with a restrictive practiceRestrictive practices14 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss5 in 100Fewer than the national figure
Residents who had a fallFalls and major injury28 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury1 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines46 in 100More than the national figure
Residents given an antipsychotic medicineMedicines11 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers226 minutes · target 221
5 minutes above its target
Care from registered nurses48 minutes · target 44
4 minutes above its target
That’s 3 hours 46 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Milford Grange reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
3 out of 5Acceptable
4
Services and supports for daily living4
Organisation’s service environment4
Feedback and complaints4
Human resources4
Organisational governance4
Improvement needed
Significant improvement needed
5
4
3
2
1
Some reviews were originally published on Google.
14 reviews
JC
Jaimee C.
5 September 2025
My grandmother was staying here and I couldn’t rate the nursing staff higher with helping with me helping moving out her stuff but the reception was beyond rude .After I said my father would be in later to sign and I left a few things she rolled her eyes and asked if there anything else like I was listing out a list of demands not that I told her something simple I highly recommended you look into this lady as the staff knew my grandmother had passed within the last 24 hour and she was beyond the wicked witch of the west please investigate because if she treats anyone like this I’d hope shed be fired other staff were lovely
JG
Jana G.
31 May 2025
Never felt like my mother in law was valued at Milford Grange especially by the admin staff. After her passing this week, the Residential Manager didn't even meet with us. It was like she never existed there. The Nursing & Care staff were good to Mum, however we felt very let down by the administration. I wouldn't recommend this Nursing Home to anyone I know. If we had a choice of service for Mum, we definitely wouldn't choose Milford Grange.
PW
Patricia W.
26 September 2024
Prior to knee replacement surgery, I sought temporary house cleaning assistance from Bolton Clarke. Three weeks prior to surgery they provided a cleaner who failed minimum cleaning service. He spent the majority of allocated time in my bathroom which only required minimal cleaning. . On the morning of the scheduled date, I noticed a moth in the bath, which was still there after his departure. And there was dust under the bed, which I found difficult to vacuum. The following two weeks I was advised by Admin they did not have anyone available to provide the cleaning service . So I cancelled my application for assistance. I would not seek assistance from Bolton Clarke in future. Unreliable and incompetent. I am 78 years of age, and thought my request for assistance was reasonable.
JA
Joanne A.
11 June 2024
I recommend this home the staff are wonderful looked after my husband for seven months the food plenty of plus variety rooms kept lovely and clean staff very abiding and friendly it became like a big family with residents and staff and family of residents thank you for the care you gave Graham really appreciate it
MW
Maxwell W.
26 July 2023
Rated 5 out of 5.
SH
Sylvia H.
13 July 2021
Being relatives of a Parent/Loved One, who lived in high care but considered Essex her home full of her extended Family, from cleaners, Chefs, Care Providers, Doctors, RNs, Social Activity Organisers, High Tea Organisers, Administration Staff, Hairdressing, All Health Providers, Residents, Visiting Schools, Entertainers, Outings to name some of the many positives we were involved in and witnessed first hand. Anything we were not in agreeance with was dealt with in privacy and such Professional mmanner of which was quickly resolved. The Care Workers always went out of their way to put smiles on the Residents faces, as did the Volunteers. Over the years we saw just how trying it could be on the staff and yet not a St Patricks, Valentine, ANZAC, Easter or Chrisrmas Day as well as many other days were always celebrated. Bolton Clarke Milford Grange, Ipswich will be our goto place when the time approaches. Thank you all so very much for the dignity, respect,care and love given to Alma, Mum that made her final years so happy and full of fun.
RJ
Rachael J.
26 July 2020
Rated 1 out of 5.
CA
Colleen A.
8 February 2019
I went there to sing with 60s and Better Concert Party and the Staff are so Very Helpful and Happy. The Residents are All So Very Lovely and Love to hear Us Sing and also sing along with us 🎹🎤
