It is deeply disappointing that my previous feedback was removed, as families deserve transparency. My mother resided at this facility for several years, and the standard of care has completely deteriorated. The staff are entirely unresponsive, unfriendly, and show no genuine care for the residents. The overall environment and culture feel toxic. I strongly advise anyone looking for care for their loved ones to avoid this facility. It is, without a doubt, one of the worst experiences we have had in Queensland. Absolutely not recommended.
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